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Thankfully today was a slower day at work. My co-workers and I had a fun day drawing cartoons on post it notes, and sending emails from each others unlocked computers when we they walked away.
I also got to remote desktop to my co workers computer for "training" and then promptly hit "shutdown" before he was able to stop me. I think he would have believed it was an accident, save for the fact I couldn't help but to laugh the entire time.
Anyway, I did deal with a sucky customer today who was not happy. Usual drill, me= me. SC= Sucky customer. Italics= thoughts.
SC: Yeah, where's my title?
Me: Hold on sir and I'll get your information and see what I can do for you. Do you have an account number or customer number?
SC: Yeah it's onetwothreefourfivesixsevenfiveeightninetenelventw elevethirteenfgourteen.
Me: I'm sorry. Could you repeat that a little more slowly?
SC: *Over exaggerated sigh* onetwothreefourfivesixsevenfiveeightninetenelventw elevethirteenfgourteen. Got it now?
Me: No since you're reading it off like it's the last thing you'll ever say. That's not pulling up. Can I have the last 4 digits of your SSN?
SC: Onetwothreefour.
Me: Ok thanks, I'm not seeing any notes in here, when did you send the check?
SC: It cleared our bank on June 5th.
Me: Ah, well it does take two to three weeks to process once the funds are clear. Did you send it verified funds or unverified?
SC: Verified personal check. The person I sent the check to promised me it would be in my hands in two weeks! It's been two and a half!
Me: No asshat, personal check ISN'T VERIFIED and that takes additional time so we can make sure the check doesn't bounce. I see. Do you know who you talked to?
SC: No. If I don't have that in my hand in the next day, I'm going to my lawyer.
Me: If you feel that's necessary. You don't have the name of the person you talked to?
SC: No I just want to know if it's in the mail or not.
Me: Unfortunatly, I don't have access to the title departments mailing records.
SC: You know there was a lawsuit against X company for holding people money like this. I think I should go to the Att. General.
Me: We're not holding your money, but it does take a while to process these on our end.
SC: Should I bring a lawsuit against your company?
Me: If you feel it's necessary.
SC: I've just never had any problem with you before and I don't understand why you can't tell me what I want to know.
Me: I'm sorry, I don't have access to those records. All I know is that it does take a few weeks to process, and if you don't have it by the end of next week AND have the name of the person you spoke with, perhaps I can search for it. But if you don't have the name of the person you talked to, I can't help you.
SC: Fine. I'm going to my lawyer.
Me: Sure. I'd love to see that conversation. Mr lawyer, I didn't get my paper work, I don't know who I talked to on the phone who promised me anything. The person on the phone told me it would be two-three weeks and I don't like it! I want to sue.
I also got to remote desktop to my co workers computer for "training" and then promptly hit "shutdown" before he was able to stop me. I think he would have believed it was an accident, save for the fact I couldn't help but to laugh the entire time.
Anyway, I did deal with a sucky customer today who was not happy. Usual drill, me= me. SC= Sucky customer. Italics= thoughts.
SC: Yeah, where's my title?
Me: Hold on sir and I'll get your information and see what I can do for you. Do you have an account number or customer number?
SC: Yeah it's onetwothreefourfivesixsevenfiveeightninetenelventw elevethirteenfgourteen.
Me: I'm sorry. Could you repeat that a little more slowly?
SC: *Over exaggerated sigh* onetwothreefourfivesixsevenfiveeightninetenelventw elevethirteenfgourteen. Got it now?
Me: No since you're reading it off like it's the last thing you'll ever say. That's not pulling up. Can I have the last 4 digits of your SSN?
SC: Onetwothreefour.
Me: Ok thanks, I'm not seeing any notes in here, when did you send the check?
SC: It cleared our bank on June 5th.
Me: Ah, well it does take two to three weeks to process once the funds are clear. Did you send it verified funds or unverified?
SC: Verified personal check. The person I sent the check to promised me it would be in my hands in two weeks! It's been two and a half!
Me: No asshat, personal check ISN'T VERIFIED and that takes additional time so we can make sure the check doesn't bounce. I see. Do you know who you talked to?
SC: No. If I don't have that in my hand in the next day, I'm going to my lawyer.
Me: If you feel that's necessary. You don't have the name of the person you talked to?
SC: No I just want to know if it's in the mail or not.
Me: Unfortunatly, I don't have access to the title departments mailing records.
SC: You know there was a lawsuit against X company for holding people money like this. I think I should go to the Att. General.
Me: We're not holding your money, but it does take a while to process these on our end.
SC: Should I bring a lawsuit against your company?
Me: If you feel it's necessary.
SC: I've just never had any problem with you before and I don't understand why you can't tell me what I want to know.
Me: I'm sorry, I don't have access to those records. All I know is that it does take a few weeks to process, and if you don't have it by the end of next week AND have the name of the person you spoke with, perhaps I can search for it. But if you don't have the name of the person you talked to, I can't help you.
SC: Fine. I'm going to my lawyer.
Me: Sure. I'd love to see that conversation. Mr lawyer, I didn't get my paper work, I don't know who I talked to on the phone who promised me anything. The person on the phone told me it would be two-three weeks and I don't like it! I want to sue.
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