When I arrived at work this morning, I was confronted with the sight of the co-worker I was due to take over from arguing with a customer. It was along the lines of:
CW: You have to call [phone company], they say it works, if it doesn't they're responsible.
SC: You give back money. No work.
CW: [phone company] say it does work, you have to call them about it.
SC: No work. You give back money.
(repeat ad nauseum)
The SC wanted a refund on a $100 prepaid phone voucher, claiming it didn't work. He apparently didn't speak English very well. Apparently. I personally think he was pretending he couldn't speak English, all the better to con us into giving him $100.
Here's how his body language gave him away:
CW: (under breath) f***ing c***sucker.
SC: (gets CBF, then looks slightly panicy, then the idiot grin re-appears) No work. (etc. etc)
me: (thinks) ha! you had no problem understanding that!
In the end my co-worker gave him the refund to get rid of him, and signed a note saying he'll take full responsibility. I personally would have kept a "call the phone company" stance and possibly written a note for the customer to take to somebody who can translate for him (except I think he didn't really need the translation), in keeping with the "no refunds on phone credit" policy.
CW: You have to call [phone company], they say it works, if it doesn't they're responsible.
SC: You give back money. No work.
CW: [phone company] say it does work, you have to call them about it.
SC: No work. You give back money.
(repeat ad nauseum)
The SC wanted a refund on a $100 prepaid phone voucher, claiming it didn't work. He apparently didn't speak English very well. Apparently. I personally think he was pretending he couldn't speak English, all the better to con us into giving him $100.
Here's how his body language gave him away:
CW: (under breath) f***ing c***sucker.
SC: (gets CBF, then looks slightly panicy, then the idiot grin re-appears) No work. (etc. etc)
me: (thinks) ha! you had no problem understanding that!
In the end my co-worker gave him the refund to get rid of him, and signed a note saying he'll take full responsibility. I personally would have kept a "call the phone company" stance and possibly written a note for the customer to take to somebody who can translate for him (except I think he didn't really need the translation), in keeping with the "no refunds on phone credit" policy.
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