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ok this incident may make me change my sig back to the quote about inflatable rooms
so to set the stage, it is 6:45am and I'm just desperately watching he clock because I've been working sense 4 in the afternoon the day before... when in walks this group of 3 black (yes, the race is important, trust me on that) gentleman.
I'll be honest, my first though was oh shit... because as soon as I saw them come in the front doors I knew they wanted to do a walk in which is a royal pain in the ass to do in the morning, I don't want to actually do anymore work I want to be able to sit and look pretty for 15 minutes, and most importantly the only room I have that has 2 beds is a king with pull out sofa.
sc- a fine wine that's divine anytime
me- every good wine needs a cracker
(cookies for the reference)
M- cool regular... who by the way, is black
cw- i'm so sorry you had to deal with this
me-good morning, how can I help you
sc- yeah, we'd like a room, 2 queens smoking
me- I'm sorry we don't have smoking rooms and I'm pretty sure we're out of 2 queens let me double check on that.
*smiley checks inventory, sees there are no rooms with 2 queens, checks the rooms sold list just to be sure that indeed just as many rooms with 2 queens have been sold as are in the hotel, yup... damn*
me- i'm sorry, but I don't have any rooms with 2 queens, best I could do is either an upgraded king at $89 and bring in a rollaway bed for an extra $10 or do a suite with king and pull out for $109
sc-no, last time I was here it was only $69
me- yes sir, if I had standard rooms available it would be $69, however I don't have standard rooms available.
sc2- why is this so difficult cracker, we don't want no upgrade, we just want a standard with 2 queens
oh no, he did not just go there
me- I understand, but I do not have standard rooms available at this time.
sc-where's the manager at?
me- I am the manager on duty i just LOVE saying that
sc- as a manager then you should be able to find us a standard room
me- only if I bump another guest which I am both unable and unwilling to do.
sc- well who does have the authority?
me- that would be the general manager, but she will also be unwilling to bump someone and there is no way I'm disturbing her on saturday morning over a none issue, what we have available is what we have available.
sc- i bet if I was white you could find me a room.
me- yes, if you were white I could find you a room either with an upgraded king and rollaway or a king suite with pullout sofa, my inventory doesn't discriminate and neither do I, everything is first come first serve.
*almost as if on cue, enter M into the lobby*
me- good morning M
M- good morning smiley, hey do you think you could get my reservation extended, I just found out I need to check out on Tuesday instead of Monday.
me- sure thing, I'm a little busy right now, but I'll take care of that before I leave.
M- thanks, just leave a note or something under the door if I end up having to change rooms.
sc- (realizing that maybe just maybe it's not a race thing) fine, how much for checking in now checking out monday morning.
me- Ok, so that would be tonight and tomorrow night, I won't charge anything for early check in, so room and tax would come to (can't remember the exact number, but just above $200).
sc- wait, that's way too expensive, how much would 2 night be checking out tomorrow.
me- that would be (just over $100)
sc- but I really need to stay until monday, what was that total?
*lather, rinse, repeat*
sc- fine, I guess we'll have to go somewhere else
thank you, there is a God
so anyway, I finish with extending M's reservation, was able to keep him in the same room, he should like that, and when my replacement comes in goes over the stickies for the day (our important notes are left as stickies). I go, I clock off, I go over to the breakfast area to get my daily bagel with cream cheese and I overhear this
cw- good morning, how can I help you?
sc- yeah, I need a room with 2 queens non smoking for tonight and tomorrow.
cw- I'm sorry, but I no longer have rooms with 2 queens available.
sc2- at least the cracker was willing to double check before just saying no and refusing to help us.
sc3 (who had remained silent up until now)- it's too bad he isn't here to show her how to do her job.
at that point I fled out the back way to avoid them
and what do you bet that despite the whole time they are calling me cracker they will go home and tell friends about how I'm the one who is the racist because I couldn't find them a room that doesn't exist
so to set the stage, it is 6:45am and I'm just desperately watching he clock because I've been working sense 4 in the afternoon the day before... when in walks this group of 3 black (yes, the race is important, trust me on that) gentleman.
I'll be honest, my first though was oh shit... because as soon as I saw them come in the front doors I knew they wanted to do a walk in which is a royal pain in the ass to do in the morning, I don't want to actually do anymore work I want to be able to sit and look pretty for 15 minutes, and most importantly the only room I have that has 2 beds is a king with pull out sofa.
sc- a fine wine that's divine anytime
me- every good wine needs a cracker
(cookies for the reference)
M- cool regular... who by the way, is black
cw- i'm so sorry you had to deal with this
me-good morning, how can I help you
sc- yeah, we'd like a room, 2 queens smoking
me- I'm sorry we don't have smoking rooms and I'm pretty sure we're out of 2 queens let me double check on that.
*smiley checks inventory, sees there are no rooms with 2 queens, checks the rooms sold list just to be sure that indeed just as many rooms with 2 queens have been sold as are in the hotel, yup... damn*
me- i'm sorry, but I don't have any rooms with 2 queens, best I could do is either an upgraded king at $89 and bring in a rollaway bed for an extra $10 or do a suite with king and pull out for $109
sc-no, last time I was here it was only $69
me- yes sir, if I had standard rooms available it would be $69, however I don't have standard rooms available.
sc2- why is this so difficult cracker, we don't want no upgrade, we just want a standard with 2 queens
oh no, he did not just go there
me- I understand, but I do not have standard rooms available at this time.
sc-where's the manager at?
me- I am the manager on duty i just LOVE saying that
sc- as a manager then you should be able to find us a standard room
me- only if I bump another guest which I am both unable and unwilling to do.
sc- well who does have the authority?
me- that would be the general manager, but she will also be unwilling to bump someone and there is no way I'm disturbing her on saturday morning over a none issue, what we have available is what we have available.
sc- i bet if I was white you could find me a room.
me- yes, if you were white I could find you a room either with an upgraded king and rollaway or a king suite with pullout sofa, my inventory doesn't discriminate and neither do I, everything is first come first serve.
*almost as if on cue, enter M into the lobby*
me- good morning M
M- good morning smiley, hey do you think you could get my reservation extended, I just found out I need to check out on Tuesday instead of Monday.
me- sure thing, I'm a little busy right now, but I'll take care of that before I leave.
M- thanks, just leave a note or something under the door if I end up having to change rooms.
sc- (realizing that maybe just maybe it's not a race thing) fine, how much for checking in now checking out monday morning.
me- Ok, so that would be tonight and tomorrow night, I won't charge anything for early check in, so room and tax would come to (can't remember the exact number, but just above $200).
sc- wait, that's way too expensive, how much would 2 night be checking out tomorrow.
me- that would be (just over $100)
sc- but I really need to stay until monday, what was that total?
*lather, rinse, repeat*
sc- fine, I guess we'll have to go somewhere else
thank you, there is a God
so anyway, I finish with extending M's reservation, was able to keep him in the same room, he should like that, and when my replacement comes in goes over the stickies for the day (our important notes are left as stickies). I go, I clock off, I go over to the breakfast area to get my daily bagel with cream cheese and I overhear this
cw- good morning, how can I help you?
sc- yeah, I need a room with 2 queens non smoking for tonight and tomorrow.
cw- I'm sorry, but I no longer have rooms with 2 queens available.
sc2- at least the cracker was willing to double check before just saying no and refusing to help us.
sc3 (who had remained silent up until now)- it's too bad he isn't here to show her how to do her job.
at that point I fled out the back way to avoid them
and what do you bet that despite the whole time they are calling me cracker they will go home and tell friends about how I'm the one who is the racist because I couldn't find them a room that doesn't exist
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