Sometimes I have to (unfortunately) answer e-mails. I organise my own miniature helpdesk with my boss. My company offers subscription to various mobile services (think horoscopes, traffic information, etc).
E-mail I received:
Webform from support page:
email = marc****@hotmail.com
msisdn = 0624203***
name = mark
Hi.
Can you please cancel all of my subscriptions? Thanks.
My response:
Hello Mark,
We've cancelled your subscription to our Real Madrid alert service. You have no other subscriptions activated on your number.
Webform from support page:
email = marc****@hotmail.com
msisdn = 0624203***
name = mark
question = Thanks you guys for checking for me that I'm not subscribed to anything at the moment. Thanks so much. I have another question though. Just to be sure, can you check for me if I'm subscribed to anything? Thanks for doing this, you guys are great.
My response:
Hello Marc,
Considering we've already checked that you do not have any running subscriptions with our company, and you've thanked us for doing so in your e-mail, we won't be checking this again.
We advise you to contact your provider.
Regards,
MyCompany.
E-mail I received:
Webform from support page:
email = marc****@hotmail.com
msisdn = 0624203***
name = mark
Hi.
Can you please cancel all of my subscriptions? Thanks.
My response:
Hello Mark,
We've cancelled your subscription to our Real Madrid alert service. You have no other subscriptions activated on your number.
Webform from support page:
email = marc****@hotmail.com
msisdn = 0624203***
name = mark
question = Thanks you guys for checking for me that I'm not subscribed to anything at the moment. Thanks so much. I have another question though. Just to be sure, can you check for me if I'm subscribed to anything? Thanks for doing this, you guys are great.
My response:
Hello Marc,
Considering we've already checked that you do not have any running subscriptions with our company, and you've thanked us for doing so in your e-mail, we won't be checking this again.
We advise you to contact your provider.
Regards,
MyCompany.
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