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A long week. I'm so glad for Sweet Tea and my cat right now :3
Why Can't I Use That Now?
ME- I have a dollar hey hey hey hey
SC- 3/4s of a guess to the highest bidder!
J- Electronics Co Worker
AM- My Assistant who is AWESOME
CM- Why couldn't M have been the Co Manager on duty?
I had a lady come up to the service desk today with a coupon and a receipt. Sometimes the cashiers forget to scan the coupons so we refund the amount and the service desk, no big deal. Well this lady came up with a BOGO on suave shampoo, I scanned her receipt and tentativly asked her if she had actually bought two (the receipt was a few days old, we give them a week).
SC: *Gives me a weird look* No, I didn't buy two. I wanted to cash in on it now.
ME: I'm sorry m'am but these are only redeemable at the time of purchase.
SC: I know, so what are you going to do, just give me a bottle free?
ME: No m'am. I can't. You would have had to use this at the time you bought the first one for me to do anything. If you had bought two, I might have been able to refund the price of one to you, but I can't just give you a bottle free.
SC: So can I return them and then repurchase it?
ME: No m'am.
SC: Why not?
ME: Because that is cheating the system. This wasn't used at the time of purchase.
SC: Well I'll bring it in
ME: Okay but if you bring it to me, I won't do it for you.
What Part Of This Makes Sense?
This guy came up today with a half empty pack of 100 recordable DVD's with no barcode and a receipt from 03/13/08.
SC: I'd like to return this. None of them work.
ME: None of them *eyes the obviously half empty carton*
SC: None, I bought them for my daughters cheerleading to record the memories and none of them work. I threw away about half of them, the others have been sent out.
ME: Well first of all I can't use the receipt because it's past our 90 days-
SC: Why not? I saved it!?
ME: *points to LARGE BOLDED LETTERS stating 90 days* It's out of our return policy. Now there are at least 40 DVD's missing here, I'm not sure what we can do for you, especially since we don't have a barcode, but let me see if it rings up in our system. *Performs an item inquiry in the computer using the receipt, it doesn't ring up* I'm sorry sir we don't even carry this anymore. I can't do anything for you.
SC: *back and forth, ends in him going back to electronics to see if I'm a terrible liar and we really have some*
PHONE: *Ring, ring*
ME:Service Desk
J: Hey, this is J Electronics, I have a guy back here who says he wants to return these DVDS, but we don't carry them anymore, can't you use the receipt?
ME: First of all, technically no, because it's past 90 days, but beyond that, I tried, it's no longer in our system, it won't ring up. And because his receipt is too old, I can't override it.
J: Ah. Well, he's going to want to talk to a manager.
ME: Did he say that?
J: Yeah
ME: Send him up.
So I paged for a CSM, right as the guy came back up, my AM appeared, apparently we were so busy, AM was left to run the front end while all the CSMs got on the belts.
SC: So J told me to tell you just to refund it, he says this brand is crappy.
ME: *Blinks, J said NOTHING about this on the phone, more importantly it's not his decision to make* I'm sorry sir, but I can't do it because he told you that, and I spoke to him on the phone and he said NOTHING about that.
SC: He said to DO IT.
ME: Let me get my manager up here for you
SC: Calling me a liar?
ME: No sir, just isn't my place to do that, especially when J doesn't have the authority to make that decision, and he didn't tell me he thought that was the best option *waves over AM, gives him the run down, with SC throwing in a "J said too!" at the end, for good measure*
AM: I'm sorry sir, but unfortunatly that is not J's decision to make. You brought us half the product that we don't carry anymore, it was discounted when you bought it, we have no barcode, you are outside our return policy and it's not in our system, we can't do anything for you.
SC: But J said too!
AM: J doesn't have that authority.
SC: *sarcastically, keep in mind my AM is 25, but he's the best damn AM I've ever had.J is in his 40's in the LEAST* And you do?
AM: As you are standing in my front end, I'd say yes.
SC: Well I need to talk to someone else.
AM: Gladly, I'll get him right away.
In the end Co Mngr C ended up giving him the refund which angered us to no end. I am fairly certain he just copied some netflicks or something and then retruned the DVD's to us essentially getting everything for free. I was so happy that my AM was there though, he doesn't let anyone bullshit us, mostly because he works the front end, so he knows. Most of the other managers don't even care because they don't run the service desk or registers.
UGh.
But I Paid More
A week or two ago a lady brought in a Evan Almighty and it's receipt. The movie was unopened so I agreed to do the return. I checked her receipt and the date was 12/20/07, way way WAY past our return policy. I informed her that it was store credit and at whatever it run up as in the system. She agreed until it rang up at 6$ less that what she bought it at.
SC: But I paid 19.96
ME: Yes Ma'm but our return policy is 90 days, I can't use this receipt, so I can only give you the 13.96
SC: That's not fair, I paid 19.96
ME: And we give you 3 months to return it
SC: It's not open! That is not fair!!
ME: M'am I think 3 months is more than fair for you to decide if you want to keep a movie or not. I can't give you anymore than 13.96
CSM S backed me up and finally she took it, but sheesh lady, 6 months? How the hell is that movie still in the plastic?
Why Can't I Use That Now?
ME- I have a dollar hey hey hey hey
SC- 3/4s of a guess to the highest bidder!
J- Electronics Co Worker
AM- My Assistant who is AWESOME
CM- Why couldn't M have been the Co Manager on duty?
I had a lady come up to the service desk today with a coupon and a receipt. Sometimes the cashiers forget to scan the coupons so we refund the amount and the service desk, no big deal. Well this lady came up with a BOGO on suave shampoo, I scanned her receipt and tentativly asked her if she had actually bought two (the receipt was a few days old, we give them a week).
SC: *Gives me a weird look* No, I didn't buy two. I wanted to cash in on it now.
ME: I'm sorry m'am but these are only redeemable at the time of purchase.
SC: I know, so what are you going to do, just give me a bottle free?
ME: No m'am. I can't. You would have had to use this at the time you bought the first one for me to do anything. If you had bought two, I might have been able to refund the price of one to you, but I can't just give you a bottle free.
SC: So can I return them and then repurchase it?
ME: No m'am.
SC: Why not?
ME: Because that is cheating the system. This wasn't used at the time of purchase.
SC: Well I'll bring it in
ME: Okay but if you bring it to me, I won't do it for you.
What Part Of This Makes Sense?
This guy came up today with a half empty pack of 100 recordable DVD's with no barcode and a receipt from 03/13/08.
SC: I'd like to return this. None of them work.
ME: None of them *eyes the obviously half empty carton*
SC: None, I bought them for my daughters cheerleading to record the memories and none of them work. I threw away about half of them, the others have been sent out.
ME: Well first of all I can't use the receipt because it's past our 90 days-
SC: Why not? I saved it!?
ME: *points to LARGE BOLDED LETTERS stating 90 days* It's out of our return policy. Now there are at least 40 DVD's missing here, I'm not sure what we can do for you, especially since we don't have a barcode, but let me see if it rings up in our system. *Performs an item inquiry in the computer using the receipt, it doesn't ring up* I'm sorry sir we don't even carry this anymore. I can't do anything for you.
SC: *back and forth, ends in him going back to electronics to see if I'm a terrible liar and we really have some*
PHONE: *Ring, ring*
ME:Service Desk
J: Hey, this is J Electronics, I have a guy back here who says he wants to return these DVDS, but we don't carry them anymore, can't you use the receipt?
ME: First of all, technically no, because it's past 90 days, but beyond that, I tried, it's no longer in our system, it won't ring up. And because his receipt is too old, I can't override it.
J: Ah. Well, he's going to want to talk to a manager.
ME: Did he say that?
J: Yeah
ME: Send him up.
So I paged for a CSM, right as the guy came back up, my AM appeared, apparently we were so busy, AM was left to run the front end while all the CSMs got on the belts.
SC: So J told me to tell you just to refund it, he says this brand is crappy.
ME: *Blinks, J said NOTHING about this on the phone, more importantly it's not his decision to make* I'm sorry sir, but I can't do it because he told you that, and I spoke to him on the phone and he said NOTHING about that.
SC: He said to DO IT.
ME: Let me get my manager up here for you
SC: Calling me a liar?
ME: No sir, just isn't my place to do that, especially when J doesn't have the authority to make that decision, and he didn't tell me he thought that was the best option *waves over AM, gives him the run down, with SC throwing in a "J said too!" at the end, for good measure*
AM: I'm sorry sir, but unfortunatly that is not J's decision to make. You brought us half the product that we don't carry anymore, it was discounted when you bought it, we have no barcode, you are outside our return policy and it's not in our system, we can't do anything for you.
SC: But J said too!
AM: J doesn't have that authority.
SC: *sarcastically, keep in mind my AM is 25, but he's the best damn AM I've ever had.J is in his 40's in the LEAST* And you do?
AM: As you are standing in my front end, I'd say yes.
SC: Well I need to talk to someone else.
AM: Gladly, I'll get him right away.
In the end Co Mngr C ended up giving him the refund which angered us to no end. I am fairly certain he just copied some netflicks or something and then retruned the DVD's to us essentially getting everything for free. I was so happy that my AM was there though, he doesn't let anyone bullshit us, mostly because he works the front end, so he knows. Most of the other managers don't even care because they don't run the service desk or registers.
UGh.
But I Paid More
A week or two ago a lady brought in a Evan Almighty and it's receipt. The movie was unopened so I agreed to do the return. I checked her receipt and the date was 12/20/07, way way WAY past our return policy. I informed her that it was store credit and at whatever it run up as in the system. She agreed until it rang up at 6$ less that what she bought it at.
SC: But I paid 19.96
ME: Yes Ma'm but our return policy is 90 days, I can't use this receipt, so I can only give you the 13.96
SC: That's not fair, I paid 19.96
ME: And we give you 3 months to return it
SC: It's not open! That is not fair!!
ME: M'am I think 3 months is more than fair for you to decide if you want to keep a movie or not. I can't give you anymore than 13.96
CSM S backed me up and finally she took it, but sheesh lady, 6 months? How the hell is that movie still in the plastic?
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