My store has a policy that if an item already has a price, like bags of chips or magazines, that we take so much percent off that price. (I hope that makes sense.) Well anyway, yesterday I had a customer get a bag of chips that was marked at $2.99, but it rings up as $2.69, because we sell chips for 10% the advertised price. He had a coupon for a free bag of chips of a value up to $3.00, since the chips were only $2.69, I took off $2.69, for a total of zero dollars, and zero cents.
That wasn't low enough, apparently, since the coupon had a value of up to $3.00 he wanted me to give him the 31 cents extra. He argued with me for awhile saying that since the coupon was for $3.00, he should be getting change back, (even though he wasn't even spending any money.)
I refused to give him the money, so he said to give him his coupon back, and he wouldn't get the chips. So I cancelled his order, and he then went to the front desk to complain about me.
Funny thing is, I had already filled in the retail price in the little box that's on the coupon, so it looks like the coupon has already been used. He'll have a lot of trouble using that coupon "again."
That wasn't low enough, apparently, since the coupon had a value of up to $3.00 he wanted me to give him the 31 cents extra. He argued with me for awhile saying that since the coupon was for $3.00, he should be getting change back, (even though he wasn't even spending any money.)
I refused to give him the money, so he said to give him his coupon back, and he wouldn't get the chips. So I cancelled his order, and he then went to the front desk to complain about me.
Funny thing is, I had already filled in the retail price in the little box that's on the coupon, so it looks like the coupon has already been used. He'll have a lot of trouble using that coupon "again."
Comment