Power Cycle - Terry, offline, reset modem, good lights, router ip, cust says she does not have router, argued for several minutes over meaning of her ip address, son wandered into room and told mom there is a router in his room, pwced router, online.
"What's the phone number?"
"123-457"
"And the area code?"
"Oh gawd, I need that? I can't believe you need that. Gawd, let me go look that up. Oh my gawd, this is just the worst thing I've ever been through."
"Click on start."
"Where is start? Is it on the computer?"
"Yes. All of the things I'm going to ask you to do will be on the computer."
"Oh, okay."
three minutes later, after they exited out of the command prompt after I specifially told them not to:
"Click on Start again."
"Where is Start?"
mute + long sigh. "It is still in the left of your screen."
"What's the phone number?"
"123-457"
"And the area code?"
"Oh gawd, I need that? I can't believe you need that. Gawd, let me go look that up. Oh my gawd, this is just the worst thing I've ever been through."
"Click on start."
"Where is start? Is it on the computer?"
"Yes. All of the things I'm going to ask you to do will be on the computer."
"Oh, okay."
three minutes later, after they exited out of the command prompt after I specifially told them not to:
"Click on Start again."
"Where is Start?"
mute + long sigh. "It is still in the left of your screen."
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