Well in my new job (call centre) I have to say the sucky customer ratio has been suprisingly low, im still getting them but as we have their product they have to be nice to get it back!
Plus most of our callers are receptionists/business people who need to be polite, and if they arent I make a point of reading off every detail of their contact info... that usually quiets them down
however Im on my second day of phones (Im still in training) and this guy calls in
him = H
me = M
M kiwi how can I help you
H yeah why arnt you out the front helping us customers
M im sorry sir im not quite sure what you mean
H yeah well im here in florida (miami) at the depot and theres only one counter person and theres like TEN PEOPLE in front of me and im getting tired of waiting in line
M I apologuise for the inconvience sir but unfortunately theres noth......
H well you can get your butt out here and help us customers!!
M Sir once again I apologuise if you have to wait a few mintues
H TEN MINUTES
M ok ten minutes but that depot is going through a sort and all of the other staff are sorting trucks right now
H so your not coming out to help, this is crappy customer service why cant you come out and help!
M um well I would if I could sir but im not actually located at your facility
H well where the hell are you
M in a call centre, the staff at the facility are working as fast as they can, im sure they will be out to help you quickly
what I wanted to say was (hold your breath until I come out)
H well call the depot and make them get their butts out here NOW *click*
.....
so because he had to wait in line for ten minutes the world was ending, geez dude dont wait until 15 minutes before the cutoff to try and post your package, its not gonna happen you have 23.5 other hours in the day to do it, dont blame us for lack of planning on your part.
Plus most of our callers are receptionists/business people who need to be polite, and if they arent I make a point of reading off every detail of their contact info... that usually quiets them down
however Im on my second day of phones (Im still in training) and this guy calls in
him = H
me = M
M kiwi how can I help you
H yeah why arnt you out the front helping us customers
M im sorry sir im not quite sure what you mean
H yeah well im here in florida (miami) at the depot and theres only one counter person and theres like TEN PEOPLE in front of me and im getting tired of waiting in line
M I apologuise for the inconvience sir but unfortunately theres noth......
H well you can get your butt out here and help us customers!!
M Sir once again I apologuise if you have to wait a few mintues
H TEN MINUTES
M ok ten minutes but that depot is going through a sort and all of the other staff are sorting trucks right now
H so your not coming out to help, this is crappy customer service why cant you come out and help!
M um well I would if I could sir but im not actually located at your facility
H well where the hell are you
M in a call centre, the staff at the facility are working as fast as they can, im sure they will be out to help you quickly
what I wanted to say was (hold your breath until I come out)
H well call the depot and make them get their butts out here NOW *click*
.....
so because he had to wait in line for ten minutes the world was ending, geez dude dont wait until 15 minutes before the cutoff to try and post your package, its not gonna happen you have 23.5 other hours in the day to do it, dont blame us for lack of planning on your part.
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