Tweet
stupid, lies and stealing
yesterday was a real winner; one of our suktomers decided that not only is the customer right, but can steal other drinks and lie as well.
this winner comes in, everything seems normal (at first), but starts to deteriorate the moment he orders.
he orders a traveler (an item that acts like a huge thermos for carry out brewed coffee), not a problem, but we were kind of busy, so i tell him that could take 10 or so minutes, since i hadn't checked to see if we had an empty urn yet. we did, so i get that started; part one is finishing.
he orders the rest of the drinks;a tall strawberry frappucino, a grande decaf caramel frappucino and a short chai latte, i hear him make his order, so i get started on the drinks. the drinks are made and placed on the bar, and then the 'fun' begins.
i call all of them out; two were ready almost immediately and the other two followed shortly after that.
he ignores the call out for about three minutes, then comes up to the counter, looking for drinks. he gets a sour look on his face, then starts moving two of the drinks over, then snottily asks our am where his other two are; i tell the am that the drinks are on the bar-this ass then argues that they are not, he ordered a caramel macchiato, not a frappucino.
i'm all W T F? i HEARD you order one, you asshat; if you got your order wrong, that's your fault, but we will make another drink if you want it, no big deal. he snottily demands that we make it-NOW.
i get pissed at this point; stupid ass lies, then gets pushy? ass; you're not the only customer. his friend pulls the same sort of crap; gets his order in, then tries to argue with me as well (i'd also heard what he ordered, and was making it) over one of the drinks. at this point, congeniality is out the window; i tell him (through lightly clenched teeth) that the drink he's bitching about is the one i'm about to hand off. he gets a 'oops' look on his face and shuts up.
i turn back to the bar to continue making other orders; these two grab their order and leave.
a lady who ordered a bit after them ended up losing her drink to them, because these bastards took it and another drink i'd made earlier.
the kicker for me was that they had one of those religious 'christian' banners across the back of their rear windshield. yah, nice enforcement of the 'thou shalt not steal' part of the commandments, asshat (and on a sunday, too).
this winner comes in, everything seems normal (at first), but starts to deteriorate the moment he orders.
he orders a traveler (an item that acts like a huge thermos for carry out brewed coffee), not a problem, but we were kind of busy, so i tell him that could take 10 or so minutes, since i hadn't checked to see if we had an empty urn yet. we did, so i get that started; part one is finishing.
he orders the rest of the drinks;a tall strawberry frappucino, a grande decaf caramel frappucino and a short chai latte, i hear him make his order, so i get started on the drinks. the drinks are made and placed on the bar, and then the 'fun' begins.
i call all of them out; two were ready almost immediately and the other two followed shortly after that.
he ignores the call out for about three minutes, then comes up to the counter, looking for drinks. he gets a sour look on his face, then starts moving two of the drinks over, then snottily asks our am where his other two are; i tell the am that the drinks are on the bar-this ass then argues that they are not, he ordered a caramel macchiato, not a frappucino.
i'm all W T F? i HEARD you order one, you asshat; if you got your order wrong, that's your fault, but we will make another drink if you want it, no big deal. he snottily demands that we make it-NOW.
i get pissed at this point; stupid ass lies, then gets pushy? ass; you're not the only customer. his friend pulls the same sort of crap; gets his order in, then tries to argue with me as well (i'd also heard what he ordered, and was making it) over one of the drinks. at this point, congeniality is out the window; i tell him (through lightly clenched teeth) that the drink he's bitching about is the one i'm about to hand off. he gets a 'oops' look on his face and shuts up.
i turn back to the bar to continue making other orders; these two grab their order and leave.
a lady who ordered a bit after them ended up losing her drink to them, because these bastards took it and another drink i'd made earlier.
the kicker for me was that they had one of those religious 'christian' banners across the back of their rear windshield. yah, nice enforcement of the 'thou shalt not steal' part of the commandments, asshat (and on a sunday, too).
Comment