I had this gem happen to me today.
I was stopped by a customers while I was getting ready to leave my home store and head to another. This customer wanted six pairs of boys tennis shoes (i.e. two pair for each of her boys.) She is complaining because "The boxes are hard to read. Ahhh no, sorry lady the shoes are clearly marked and have the size and color in three languages.
She finally figures out what she wants and we do not have some of the sizes she wants. She then ASKS me to check and see if one of the other stores have them (important later). I then go back and grab the scanner to locate the inventory at this point Awesome Manager for this store comes up and she reiterates her complaints the she gave me (too hard to read). I come up and scan the ones she has and find that one of the other stores in town (15 minutes away) has the shoes.
I am on my way to that store to do a hand carry transfer and will be back after that. If she could go and get some lunch we would have it with in the hour. Awesome way to go, the employees are going out of their way whoo hoo.
Ahhh no this lady stamps her foot and says BUT I WANT THEM NOOOOW!!! I don;t wanna come back, it's too hard. Wow lady my toddler could not have done better. Awesome Manager and I are looking at each other like this
Lady leaves with out her shoes.
I was stopped by a customers while I was getting ready to leave my home store and head to another. This customer wanted six pairs of boys tennis shoes (i.e. two pair for each of her boys.) She is complaining because "The boxes are hard to read. Ahhh no, sorry lady the shoes are clearly marked and have the size and color in three languages.
She finally figures out what she wants and we do not have some of the sizes she wants. She then ASKS me to check and see if one of the other stores have them (important later). I then go back and grab the scanner to locate the inventory at this point Awesome Manager for this store comes up and she reiterates her complaints the she gave me (too hard to read). I come up and scan the ones she has and find that one of the other stores in town (15 minutes away) has the shoes.
I am on my way to that store to do a hand carry transfer and will be back after that. If she could go and get some lunch we would have it with in the hour. Awesome way to go, the employees are going out of their way whoo hoo.
Ahhh no this lady stamps her foot and says BUT I WANT THEM NOOOOW!!! I don;t wanna come back, it's too hard. Wow lady my toddler could not have done better. Awesome Manager and I are looking at each other like this
Lady leaves with out her shoes.
Comment