CSR Kim's post reminded me of a sucky moment I had while working my mom and stepfathers jewelry kiosk. I believe I may have posted this quite some time ago...but I'm not sure....so forgive me if you have seen this before.
It was a Saturday. My mom and I were working the kiosk. We sold jewelry, mostly watches, wallets, costume (i.e. cheap - REALLY cheap) jewelry, hair accesories, and silly little kid novelty stuff.
One side of our kiosk faced a large store called "Garden Ridge" - it was a large hobbie/home decoration store. Mom and I see this little boy, probably 6 or 7 years old, come running from the store to the side of our kiosk that faced the other end of the mall and was out of view from the big store.
It was close to Mother's Day and he wanted to buy his mom something special. Mom and I were just tickled by this notion. He was so cute. He only had, I think, $3. He was looking at our cheap rings. They ranged from .50 to 1.00. He was all excited! He kept telling us he wanted to surprise his mom and he had to hurry because she'd be done checking out at the store in a minute.
So, he picked out a ring that was $1. At the time, we also had these little gift boxes that were decorated and had tiny bows on them that were ring holders. They were $1. So, we asked if he wanted one and when we showed him what they looked like, he got even more excited because he could put it in a fancy little box!
So, he picked out a box, we put the ring in there, rang him out and watched him as he ran over to his mother all excited with the box behind his back. We watched as he gave it to her and we had to then turn our attention to a couple other customers that came up. It was a bright little, touching moment.
But, it didn't last, or else I wouldn't be posting...
A moment later, mom walks up with the little boy and very coldly states, "He needs his money back, I don't want this!"
My mom and I were just besides ourselves. We stood at the register which was not very far from where this woman was standing and my mom, who is not very customer service oriented, stated in a manner I'm sure this lady heard "I can't believe this!"
The little boy no longer had that look of excitement about him. We gave him his money back and his mom gave it to him and they walked off.
They got some ways away and my mom said, "What a bitch! I kept EVERYTHING you guys (me and my brother) gave me! No matter what it was!"
It was a Saturday. My mom and I were working the kiosk. We sold jewelry, mostly watches, wallets, costume (i.e. cheap - REALLY cheap) jewelry, hair accesories, and silly little kid novelty stuff.
One side of our kiosk faced a large store called "Garden Ridge" - it was a large hobbie/home decoration store. Mom and I see this little boy, probably 6 or 7 years old, come running from the store to the side of our kiosk that faced the other end of the mall and was out of view from the big store.
It was close to Mother's Day and he wanted to buy his mom something special. Mom and I were just tickled by this notion. He was so cute. He only had, I think, $3. He was looking at our cheap rings. They ranged from .50 to 1.00. He was all excited! He kept telling us he wanted to surprise his mom and he had to hurry because she'd be done checking out at the store in a minute.
So, he picked out a ring that was $1. At the time, we also had these little gift boxes that were decorated and had tiny bows on them that were ring holders. They were $1. So, we asked if he wanted one and when we showed him what they looked like, he got even more excited because he could put it in a fancy little box!
So, he picked out a box, we put the ring in there, rang him out and watched him as he ran over to his mother all excited with the box behind his back. We watched as he gave it to her and we had to then turn our attention to a couple other customers that came up. It was a bright little, touching moment.
But, it didn't last, or else I wouldn't be posting...
A moment later, mom walks up with the little boy and very coldly states, "He needs his money back, I don't want this!"
My mom and I were just besides ourselves. We stood at the register which was not very far from where this woman was standing and my mom, who is not very customer service oriented, stated in a manner I'm sure this lady heard "I can't believe this!"
The little boy no longer had that look of excitement about him. We gave him his money back and his mom gave it to him and they walked off.
They got some ways away and my mom said, "What a bitch! I kept EVERYTHING you guys (me and my brother) gave me! No matter what it was!"
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