Tweet
It was like SC central today. It started off when I was just coming to the frontline: My awesome co-worker was getting yelled at by some old man because the old man wanted to know the precise location of the nickel machines. First off most of our machines don't take coin and we're in the cage, meaning we don't walk on the damn floor. We exchange cash we have nothing to do with the casino floor. He tried to contact the slot department but they're never there. The old guy told him it was ridiculous and stormed off.
This one is my story: It was about 2am and I was just praying for the next thirty mins to go by fast considering that's the time I get to count out. Well this Asian woman came up and seemed nice enough... She handed me a bucket of dollar tokens and I walked over to the jet sort and poured them in. She starts yelling and I turn around (I hadn't started the machine yet) She kind of motions that she has more coins. Makes me wonder why she didn't just put them in the bucket earlier but still....
Anyway, she dumps all the quarters into another bucket and then I go to the same jet sort as where I just put the dollar tokens and I turn on the machine and it comes to 94.50. I print off the ticket and return to the front line.
Me: Your total is 94.50
SC: Hundred Dollar Bill.
I looked at her blankly. My co-worker thought I was an idiot and told me she wanted a hundred dollar bill. NO REALLY????
Me: Ma'am you only have 94.50.
SC: HUNDRED DOLLAR BILL
She was getting louder at that point. I soon grab the paper and point at the total. She yells it again. OH geez.
Finally I figure the machine she was on ripped her off and I call slots. The guy on the phone was an idiot but still.
Me: Hi this is .... from the cage, I have a guest who claims that she should have a hundred dollars and my jet sort only got 94.50."
Guy on phone: What machine was she on?
Me: I don't know and she doesn't speak much english.
Guy: Well pay her the rest and I'll come pay you the difference.
I was a bit confused but I gave her a hundred dollar bill hoping to shut her up.
The hundred seems to have just angered her more!
She starts yelling at me in some language and I am getting more confused by the second. Finally the supervisor walks up and tries to help me with the woman. Neither of us could figure out what the hell she wanted. More money was the obvious answer but how much and why?
She gets LOUDER and starts pointing and yelling out numbers.
FINALLY two slot attendants walk up and take her crazy ass away.
I guess in the end the machine she was on ripped her off and she blamed me. I just cash out I don't do much else.
The language barrier is always an issue. And I always feel bad but there's not much I can do.
This one is my story: It was about 2am and I was just praying for the next thirty mins to go by fast considering that's the time I get to count out. Well this Asian woman came up and seemed nice enough... She handed me a bucket of dollar tokens and I walked over to the jet sort and poured them in. She starts yelling and I turn around (I hadn't started the machine yet) She kind of motions that she has more coins. Makes me wonder why she didn't just put them in the bucket earlier but still....
Anyway, she dumps all the quarters into another bucket and then I go to the same jet sort as where I just put the dollar tokens and I turn on the machine and it comes to 94.50. I print off the ticket and return to the front line.
Me: Your total is 94.50
SC: Hundred Dollar Bill.
I looked at her blankly. My co-worker thought I was an idiot and told me she wanted a hundred dollar bill. NO REALLY????
Me: Ma'am you only have 94.50.
SC: HUNDRED DOLLAR BILL
She was getting louder at that point. I soon grab the paper and point at the total. She yells it again. OH geez.
Finally I figure the machine she was on ripped her off and I call slots. The guy on the phone was an idiot but still.
Me: Hi this is .... from the cage, I have a guest who claims that she should have a hundred dollars and my jet sort only got 94.50."
Guy on phone: What machine was she on?
Me: I don't know and she doesn't speak much english.
Guy: Well pay her the rest and I'll come pay you the difference.
I was a bit confused but I gave her a hundred dollar bill hoping to shut her up.
The hundred seems to have just angered her more!
She starts yelling at me in some language and I am getting more confused by the second. Finally the supervisor walks up and tries to help me with the woman. Neither of us could figure out what the hell she wanted. More money was the obvious answer but how much and why?
She gets LOUDER and starts pointing and yelling out numbers.
FINALLY two slot attendants walk up and take her crazy ass away.
I guess in the end the machine she was on ripped her off and she blamed me. I just cash out I don't do much else.
The language barrier is always an issue. And I always feel bad but there's not much I can do.