A guest shows up to check in,. I pull up her reservation and low and behold, there is a $1200 balance
Me: Ok I am showing a $1200 balance
Guest: yes but we are a little short and were hoping you could work with us on that.
Me: well you cant occupy our rental units with an unpaid balance
Guest: well I mean we really cant afford it because we just got braces for our son. I mean cant you work out a payment plan for us where we pay a certain amount each month.
Me: There is no payment plan. As long as there is an unpaid balance, you cant check in. I will be happy to reschedule it until you do have the money.
Guest: but I dont understand why we cant check in now if we promise to pay later. (she calls her husband) Oh dear, he is saying we cant check in
Husband: we have been loyal customers of yours for many years now and you're going to treat us like this.
Me: Sir I am very sorry.
Husband: Where is your manager? Get him up here right now
Manager: hi how may I help you?
(the wife is standing there crying)
Husband: First of all, his attitude stinks and I have been coming here eight years and I believe I am due special consideration
Manager: well sir, I do appreciate your business unfortunately this is something I cant be flexible on. If we let you check in without paying the entire balance, we really can't do anything about it if you fail to pay.
The manager ended up cancelling his reservation and refunding his deposit but the jerk went in our bathroom right afterward and shit on the floor. I guess my attitude is not the only thing that stinks
Me: Ok I am showing a $1200 balance
Guest: yes but we are a little short and were hoping you could work with us on that.
Me: well you cant occupy our rental units with an unpaid balance
Guest: well I mean we really cant afford it because we just got braces for our son. I mean cant you work out a payment plan for us where we pay a certain amount each month.
Me: There is no payment plan. As long as there is an unpaid balance, you cant check in. I will be happy to reschedule it until you do have the money.
Guest: but I dont understand why we cant check in now if we promise to pay later. (she calls her husband) Oh dear, he is saying we cant check in
Husband: we have been loyal customers of yours for many years now and you're going to treat us like this.
Me: Sir I am very sorry.
Husband: Where is your manager? Get him up here right now
Manager: hi how may I help you?
(the wife is standing there crying)
Husband: First of all, his attitude stinks and I have been coming here eight years and I believe I am due special consideration
Manager: well sir, I do appreciate your business unfortunately this is something I cant be flexible on. If we let you check in without paying the entire balance, we really can't do anything about it if you fail to pay.
The manager ended up cancelling his reservation and refunding his deposit but the jerk went in our bathroom right afterward and shit on the floor. I guess my attitude is not the only thing that stinks
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