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A woman comes through the drive-thru today and orders a Large Iced latte Lite.
(now for those unfamilliar with Dunkin', an iced latte lite is Espresso, splenda and skim milk AND is posted on every signboard)
SC: Woman with attitude
Me: Manager, trying to work
CW: Co-worker
SC: I'd Like a large Caramel swirl iced latte lite.
ME. Ok One Large Iced Latte Lite. How many Splendas would you like in that?
sc: SPLENDA?! What the fuck? The don;t come with Splenda.
me: Ma'am our iced latte lites come with splenda, but I would be happy to omit the splenda if you would like.
sc:IT DOESN'T COME WITH IT. I DON'T FUCKING WANT IT
CW *pipes into headset* Ma'am we don;t accept that language. One more outburst we will refuse service.
sc; *calms down* Ok fine no sweetner
me: Ok One large iced latte lite caramel swirl anything else?
sc No
me Ok that will be 4.29 *makes latte*
Sc comes up to window
CW ok that is 4.29
sc: WHAT? YOUR Sign says 3.29! GO LOOK I dare you to, GO LOOK.
CW *turns to me wanna deal with this?*
me. ma'am the hot lattes are 3.29 the iced are 4.29
sc: NO THE SIGN SAYS 3.29 that is all i am paying
me: Ok i will go look *walks out to sign* Comes back inside. "ma'am, the hot are 3.29. it says right below iced: 4.29"
Sc: Well aren't you a little bitch. Give me your manger's number.
me: I am the store manager.
sc well i want your higher ups number
cw dunkindonuts.com has the number listed on there to talk to corporate
Sc I DON"T HAVE INTERNET. GIVE ME THE NUMBER NOW GOD DAMNIT
Cw: Well, we have free wi-fi you can bring your computer and look it up here
me: Ma'am do you want the latte or not? I have 3 cars behind you.
sc: FUCK YOU ALL I WANT IT! BUT FOR ONLY 3.29
Me; I am sorry ma'am i am refusing to serve you do to the crude language
SC It is right there in your hand give it to me.
Me. Ma'am, this is your last chance, 4.29. You can drive around and see the price is set there.
SC: SCAM ARTIST BITCH GIVE ME THE FUCKING LATTE FREE>
CW *takes latte and in front of her dumps it in the drain* Have a nice day ma'am and get out of my line or I call the police *as he picks up the phone*
SC Speeds out of the parking lot and hits another customer's car
I run outside and CW calls 911. Everyone was ok , most of the damage was to the RUDE customer's car, She got pissed and tried to hit the cop when i offered the family free coffee and she was promptly arrested.
(now for those unfamilliar with Dunkin', an iced latte lite is Espresso, splenda and skim milk AND is posted on every signboard)
SC: Woman with attitude
Me: Manager, trying to work
CW: Co-worker
SC: I'd Like a large Caramel swirl iced latte lite.
ME. Ok One Large Iced Latte Lite. How many Splendas would you like in that?
sc: SPLENDA?! What the fuck? The don;t come with Splenda.
me: Ma'am our iced latte lites come with splenda, but I would be happy to omit the splenda if you would like.
sc:IT DOESN'T COME WITH IT. I DON'T FUCKING WANT IT
CW *pipes into headset* Ma'am we don;t accept that language. One more outburst we will refuse service.
sc; *calms down* Ok fine no sweetner
me: Ok One large iced latte lite caramel swirl anything else?
sc No
me Ok that will be 4.29 *makes latte*
Sc comes up to window
CW ok that is 4.29
sc: WHAT? YOUR Sign says 3.29! GO LOOK I dare you to, GO LOOK.
CW *turns to me wanna deal with this?*
me. ma'am the hot lattes are 3.29 the iced are 4.29
sc: NO THE SIGN SAYS 3.29 that is all i am paying
me: Ok i will go look *walks out to sign* Comes back inside. "ma'am, the hot are 3.29. it says right below iced: 4.29"
Sc: Well aren't you a little bitch. Give me your manger's number.
me: I am the store manager.
sc well i want your higher ups number
cw dunkindonuts.com has the number listed on there to talk to corporate
Sc I DON"T HAVE INTERNET. GIVE ME THE NUMBER NOW GOD DAMNIT
Cw: Well, we have free wi-fi you can bring your computer and look it up here
me: Ma'am do you want the latte or not? I have 3 cars behind you.
sc: FUCK YOU ALL I WANT IT! BUT FOR ONLY 3.29
Me; I am sorry ma'am i am refusing to serve you do to the crude language
SC It is right there in your hand give it to me.
Me. Ma'am, this is your last chance, 4.29. You can drive around and see the price is set there.
SC: SCAM ARTIST BITCH GIVE ME THE FUCKING LATTE FREE>
CW *takes latte and in front of her dumps it in the drain* Have a nice day ma'am and get out of my line or I call the police *as he picks up the phone*
SC Speeds out of the parking lot and hits another customer's car
I run outside and CW calls 911. Everyone was ok , most of the damage was to the RUDE customer's car, She got pissed and tried to hit the cop when i offered the family free coffee and she was promptly arrested.
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