It's Retail: Walk-Ins Welcome (short)

[HawaiianShirts]

My store must be classier than I thought it was. At least, that's what this customer thought.

I spent the day answering the phones at the customer service desk. This is one of the calls I got.

Me: (greeting)
Caller: Hi, I'm calling to make an appointment.
Me: An appointment?
Caller: Yeah.
Me: Do you need one of our techs to come out to your house and do some work?
Caller: No, I just need to buy a TV.
Me: Do you need us to set it up for you?
Caller: No! I just need to buy a TV!
Me: And you want to make an appointment?
Caller: Yes. When can I come in to buy a TV?
Me: Ma'am, there's no need to make an appointment to buy a TV. Come in any time during our normal business hours, and we'll find someone to help you.
Caller: You don't do sales appointments?
Me: No, we don't.
Caller: Well, that's weird. Okay. I'll come in tomorrow sometime, I guess. Uh... thanks. *click*

[Pagan]

Caller: Well, that's weird. Okay. I'll come in tomorrow sometime, I guess. Uh... thanks. *click*

Well, alrighty then, go on with your bad self!

Seriously, why do people tell us stuff like this? Do they honestly think we care when they come in. Whoopsie, sorry 'bout that, forgot who I was talkin' about!

Maybe I should call Wall World and tell them I'll be in around midnight tomorrow?

[mattm04]

I had one customer call with this gem

Me: greeting
C: Hi I was wonder what the best time to come in to buy frozen food was?
Me: Were you looking to see if we carry a specific item?
C: No. Just like frozen pizza and entrees.
Me: Our frozen dept. is open during our regular store hours of <insert hours>
C: Ummmm... Ok. *click*

[walking with scissors]

I had one customer call with this gem

Me: greeting
C: Hi I was wonder what the best time to come in to buy frozen food was?
Me: Were you looking to see if we carry a specific item?
C: No. Just like frozen pizza and entrees.
Me: Our frozen dept. is open during our regular store hours of <insert hours>
C: Ummmm... Ok. *click*

Maybe they wanted to know what days you get deliveries of new stuff in, etc.

[Smart_Aussie12]

I think in some cases, they also want to make sure that they get what they want. I had some guy come in constantly trying to buy some frozen magnums (ice-cream not gun) and wound up complaining to the manager. He even came in first thing. In the end, he took a raincheck.