Announcement

Collapse
No announcement yet.

where do they come from?

Collapse
This topic is closed.
X
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
  • #1

    where do they come from?

    Me: hi are you checking out?

    Guest hands me the empty envelope we give them for their amenity card rebate when they checked in.

    Me: Ok do you have the receipt?

    Guest: No I threw it out

    Me: well without the receipt, I cant process the rebate

    Guest: well she didnt tell me I had to keep the receipt (not exactly sure who "she" was but ok)


    Guest's husband walks in.

    Guest: He says we cant get our rebate now because we didnt keep the receipt

    Husband: well cant you go ahead and give it to us since we didnt know

    Me: unfortunately no

    Husband: where is your manager? Get him up right now

    Manager: Hi may I help you?

    Husband: I want my amenity rebate

    Manager: I will need your receipt

    Husband: I dont have the GD thing. The f___ing girl didnt bother to tell us we needed it.

    Manager: I will have to insist that you stop using that kind of language

    Husband: well I will have to insist you give me f___ing rebate

    Manager: sir, I am asking you nicely to stop swearing

    Husband: f___ off, bitch..................every last one of you can go to hell

    The guest then leaves and purposely flips over a table with vacation guides in our lobby. We see him in the window flipping us the middle finger
    Tags: None
  • #2
    and I thought holidays were meant to be relaxing
    Yes. I know my typing sucks but I have a large orange cat sitting on my keyboard and a small disturbed dog trying to sniff his butt

    Comment

    • #3
      Quoth vacation_rentals_suck View Post
      The guest then leaves and purposely flips over a table with vacation guides in our lobby. We see him in the window flipping us the middle finger
      And now that guest is on your permanent "Do Not Rent To" list, I hope!
      "Ignorance is no excuse for a law."
      .................................................. ..................- Alfred E. Newman

      Comment

      • #4
        Well, when I read the subject line, my immediate answer was "hell". I see reading it I'm not too far off the mark.

        Comment

        • #5
          They come from the island of Suckovania, they are the primary export, and are only imported here by other Suckovanians.

          Seriously though you should have sent them a bill for the table and/or cleanup. And don't forget to blacklist them. (Apparently some hotel chains are sharing blacklists, so it would roll downhill from there.)
          *There is no greater gift than to be reborn with every heartbeat*
          *Grudges should only be held for as long as it takes to deliver a proper vengence!*

          Comment

          • #6
            and when telling friends and family of their horrible experience at your hotel where you were gnawing on a live kitten while refusing them a discount and your manager was scaring children to collect their tears so he could drink them later they're going to sigh and say "I just don't know what ever happened to customer service"
            "Ride the spiral to the end, it may just go where no one's been. Spiral out, keep going..." -Lateralus

            Comment

            • #7
              Quoth Leopardmadcat View Post
              Seriously though you should have sent them a bill for the table and/or cleanup. And don't forget to blacklist them. (Apparently some hotel chains are sharing blacklists, so it would roll downhill from there.)
              oh yeah, I've before had hotels call me and tell me that they just had to kick a guest out and told us that if we were smart we would refuse them service.
              I've only had someone actually try to check in after getting those calls once though it was fun

              sc- I'd like a room.
              me- ok, I have a room with queen in non smoking available at $79, will that work
              sc- yeah I just need a room
              me- ok, can I get your ID and credit card.
              *sc hands me ID and credit card, I check the name, see it's the person that the other hotel had just kicked out.
              me- I"m sorry, but I can't check you in *hands back CC and ID
              sc- why the hell not
              me- the (other hotel) has added you to their do not rent list and we share do not rent lists.
              sc- I want to speak to the manager on duty
              me- I am the manager on duty, and we do not bend on the do not rent list.
              sc- fine, but corporate will hear from me
              me-

              oh yeah... also be nice to the people in CRS... we can call the hotel and tell them how you treat us and they can add you to the DNR list based solely on the word of a CRS agent.
              If you wish to find meaning, listen to the music not the song

              Comment

              • #8
                Quoth smileyeagle1021 View Post
                oh yeah... also be nice to the people in CRS... we can call the hotel and tell them how you treat us and they can add you to the DNR list based solely on the word of a CRS agent.
                Best news I've heard all day! SCs beware, the day of the CSR is nigh!
                Your true character is who you are when no one is looking.
                --Unknown

                Comment

                • #9
                  Quoth karath View Post
                  Best news I've heard all day! SCs beware, the day of the CSR is nigh!
                  sadly not all CSRs can claim that... (CRS wasn't a typo, it stands for Central Reservations Services)... to my knowledge it's only hotel companies that are doing that... the idea being that if you are rude and disruptive with the CRS agent you will be rude and disruptive to other guests...
                  If you wish to find meaning, listen to the music not the song

                  Comment

                  • #10
                    Quoth smileyeagle1021 View Post
                    sadly not all CSRs can claim that... (CRS wasn't a typo, it stands for Central Reservations Services)... to my knowledge it's only hotel companies that are doing that... the idea being that if you are rude and disruptive with the CRS agent you will be rude and disruptive to other guests...
                    Aye, I did notice that...it was my hope that this wonderful idea would be passed on to industries beyond hotels (and occasionally bars) to keep the SCs of the world out of our world
                    Your true character is who you are when no one is looking.
                    --Unknown

                    Comment

                    • #11
                      Quoth karath View Post
                      Aye, I did notice that...it was my hope that this wonderful idea would be passed on to industries beyond hotels (and occasionally bars) to keep the SCs of the world out of our world
                      I think this is wonderful too. In my early days of desk jockeying, the place i worked for had sort of an old fashioned computer system (think green screen) but one of the great things about it, besides being easy to use, was that it saved EVERYTHING about a customer. You could enter a comment and that comment would stay with that customer forever. So, when Brenda Bitchypants checked in, yes, you could see that she has complained about the free breakfast all nine times she has stayed with us. There was even an option to blacklist a guest, preventing any new desk people from checking in someone potentially dangerous.

                      The slight problem with this particular program was that the "Guest Comment" field and the "Guest Notes" field were right next to each other and ambiguous. There were more than a few times when a customer got a printed receipt from a new CSR with the words "Complained about the pillows" or worse "Was a total d----- bag" typed under their name and address.

                      Comment

                      • #12
                        Quoth Getoutofmylobby View Post
                        There were more than a few times when a customer got a printed receipt from a new CSR with the words "Complained about the pillows" or worse "Was a total d----- bag" typed under their name and address.
                        I would so have loved to see the guest's expression upon reading that!
                        "Ignorance is no excuse for a law."
                        .................................................. ..................- Alfred E. Newman

                        Comment

                        Previous template Next
                        Working...