Things That Make You Go "And?"

[friendofjimmyk]

You'd be surprised at how many of them actually don't know what their address is.....

I'm not surprised by people who don't know their address anymore. There are those that call for service trucks and tell me they are at any given intersection. Upon receiving this information, I ask which street the vehicle is actually sitting on and which direction it's headed. They tell me its not on the street it's in their driveway.

Me: "Okay, so you're at home?"
SC: "yeah"
Me: "what is your address?"
SC: "It's on the corner of A st & 1st st."
Me: So, it's parked on the street?
SC: No, it's in my driveway.
Me: And.....*DO YOU KNOW YOUR ADDRESS YOU STUPID MORON?!?!?!?!!" (Oh how I wish I could say that!)

[protege]

I'm not surprised by people who don't know their address anymore. There are those that call for service trucks and tell me they are at any given intersection. Upon receiving this information, I ask which street the vehicle is actually sitting on and which direction it's headed.

I nearly tore into a call center person when my car broke down last month. It took at least 10 minutes to explain to her where I was sitting. (If anyone was near the Pittsburgh Zoo and saw a blue Mazda with the hood up, that was me!) Anyway, part of the problem was that the Zoo had renamed one of their access roads...and that info wasn't on the AAA computer system. The car was sitting at a "T" intersection, but was on the main road, pointing towards downtown. I finally had to tell her that I was sitting between the Highland Park Bridge and the Zoo's main entrance...and that there was an Exxon station on the corner. When the tow truck came, the driver said that the call center person was "an idiot" and had apparently had the same discussion with him.

[Becks]

I think this one is the worst. Whenever I hear it, I just feel like walking out the door and never coming back into work.

"I need some cigarettes."

Do these people realize just how many brands and variations we have of the cigarettes?

Hey, it worked in "Clerks"!!!!!!!!!!!

[Broomjockey]

Hey, it worked in "Clerks"!!!!!!!!!!!

Yeah, but they only had one brand! Seriously, check it. Every single box is Nails. Imagine if there was only one brand of ciggs in real life, and only one type within that brand. Now imagine the hissy fits.

[Rocko]

I had a guy complain to me one time, " These wetsuits are $34.99? The ones in the clearance aisle are $25?"

I just shrugged my shoulders. I couldn't think of one thing to say.

[Twotall]

*Customer calling a call centre/help desk with 50 employees who handle 3.000 calls a day*
Cust: "Yes, it's me again" (silence)
Me: "And you are?"

[XCashier]

"You know, it's a little white pill..."

Yeah, go ask Alice when she's 10 feet tall...

You'd be surprised at how many of them actually don't know what their address is.....

Actually, I wouldn't. Six years of doing eBay auctions at my current job, I've seen very few people who can actually write their address correctly. Fewer still who use the zip+4 that has been in effect for many years. http://zip4.usps.com/zip4/welcome.jsp
The amount of misspelled street names, city names, the wrong state abbreviation (Phoenix is in AriZona, not ARkansas, buddy!), put the wrong information on the wrong address line, etc., makes me wonder just what exactly is being taught in school nowadays. I feel sorry for any emergency or delivery personell who have to try to find the customer's address.

[friendofjimmyk]

I nearly tore into a call center person when my car broke down last month. It took at least 10 minutes to explain to her where I was sitting

I apologize for the incompetence of the person you spoke to. I ran into this with one of our members here in this neck of the woods. They got me the second time they called in. They were literally out in the middle of nowhere - NOWHERE...meaning nothing was around them but flat land and open road. They said the first person they talked to INSISTED that there had to be a landmark around them. The guy said besides a couple of trees, which is not a good landmark because TREES ARE FREAKIN' EVERYWHERE, there was NOTHING in this area. These poor people said they sat on the phone with the first call taker for over 15 mins trying to convince her there were no landmarks! I found them immediately.

"spotting" in this job takes some practice. When I first started spotting was the hardest part of the job...especially before they gave everyone the magical MS Streets & Trips program...a beautiful God send. One problem, it's two years outdated. HOWEVER, you are able to get a great general idea of the location on nearly every call regardless of changes. It will even spot landmarks such as stadiums, mueseums, arenas, bars, schools, ZOOs, etc etc. And if you can find those, and someone is near a landmark like that, that's half the freakin' battle.

[Imogene]

I had one of these moments at work today, between the manager who has been getting on my case because of money outside the drawer, and myself.
K: "Hwy, Juwl, I saw you in Dierbergs last night."
M: *blink* "Oh." And...?
He was only there for a management meeting this morning. It's just like "Go you" ...?

[karma_gypsy]

Ok, I've got one. My sister was a bystander yesterday, witnessing a stupid customer.

She was doing a return at Wal-Mart, this guy comes up to the clerk that was helping my sister.

To set up the story: you know at Wal-Mart around Christmas and Halloween they have these almost life-sized figures scattered about the store, usually near the entrances. They have motion sensors in them so whenever someone passes by, they do a little dance or move around and say stuff. They're really neat and fun to watch. They bring these things out every year. . .

Anyway, back to the really quick story . . .

Guy: Grown Man
Clerk: The girl helping my sister

Guy: Do you have a complaint department?
Clerk: Uhh, no . . . But you can write your complaint down on a card . . .
Guy: Well, that skeleton scared the crap out of me! I'll just call the 1-800 number.
Clerk: Uhh, o.k. . . .?



"And your complaint would be . . .?"

[KuzcoLlama]

Nearly all the students here ask those kinds of questions.

"I have a problem!"
"I'm looking for a book."
"I'm doing a project."
"This computer's not working."
And the ever favourite....
"I have a question."

The grand prize winner was the student who flapped his arms at me, trying to pantomime that he was having trouble printing.

That's one joy I get out of my job. I can look them in the eye and say, "And...?"

On a day when I'm evil, the reply is, "That's nice." Surprisingly no one's complained, they just take the hint and explain further.