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Granted she was a little upset because she had no service for a week and that the tech did not show up to her doorstep and that she had to reschedule her appointment but again, before somebody brings it up, I KNOW for a fact that giving her a credit does not resolve the issue.
the fact of the matter is that she ASKED for a credit. I calculated the credit which came out 87.00. I tell her this and she questions it. I gave her credit for more than a week for 3 of her services and she is so ungrateful. She doesn't give a thank you, all she says is under her breath, "i hope i don't have to pay this" or some shit like that.
I really wanted to tell her after closing the call, "please hold for my survey and oh, YOU'RE WELCOME.
the fact of the matter is that she ASKED for a credit. I calculated the credit which came out 87.00. I tell her this and she questions it. I gave her credit for more than a week for 3 of her services and she is so ungrateful. She doesn't give a thank you, all she says is under her breath, "i hope i don't have to pay this" or some shit like that.
I really wanted to tell her after closing the call, "please hold for my survey and oh, YOU'RE WELCOME.
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