Guest called to reserve a property but the system was down. He calls back three days later and the property he wanted was booked.
Guest: Can that guest be moved?
Me: No sir
Guest: but I called to book it three days ago it and your system was down
Me: I'm sorry but its no longer available
Guest: thats not fair
Me: Its first come, first serve
Guest: but I came first and your system was down and you are punishing me for that
Me: yes but sir you waited three days to call us back
Guest: so what?
Me: so the property is not available and I am not moving this guest
Guest: you know you dont give real good customer service...everyone else I talk to there is always so helpful.....I dont wanna deal with you, lemme talk to Pam.
Pam, not a manager, just a reservations agent like me, called the other guest and asked if they'd be willing to move due to a misunderstanding. The other guest said yes and the stupid bastard got his way. Pam then chastised me for not doing what she did and said Mr. Moron was real nice and books with us every year. UGGGGGGGG...........I am also mad at the other guest for agreeing to move thus allowing my SC to get his way
Guest: Can that guest be moved?
Me: No sir
Guest: but I called to book it three days ago it and your system was down
Me: I'm sorry but its no longer available
Guest: thats not fair
Me: Its first come, first serve
Guest: but I came first and your system was down and you are punishing me for that
Me: yes but sir you waited three days to call us back
Guest: so what?
Me: so the property is not available and I am not moving this guest
Guest: you know you dont give real good customer service...everyone else I talk to there is always so helpful.....I dont wanna deal with you, lemme talk to Pam.
Pam, not a manager, just a reservations agent like me, called the other guest and asked if they'd be willing to move due to a misunderstanding. The other guest said yes and the stupid bastard got his way. Pam then chastised me for not doing what she did and said Mr. Moron was real nice and books with us every year. UGGGGGGGG...........I am also mad at the other guest for agreeing to move thus allowing my SC to get his way
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