sucky customer and sucky coworker

[Evil Queen]

What I would have done in that case was take all the information manually, with a phone number, and called the customer back as soon as the system came back online.

I do that when our system is down because it's generally only down for 10 minutes to an hour. Though once it was down for nearly a week (due to flooding in Omaha ealier this year).

That was fun. /sarcasm.

[Mordecai]

Major suckage on the customer's part. I can't believe that asshat actually had the balls to suggest you move another guest just so he can have a specific property. If it was that important, then he should have called back sooner.

[flybye023]

I'm with auntiem and peppergirl too. If I had been asked to move I probably would have done it but I would not be impressed with the company and most likely would not return.

People keep saying that it's not customer A's fault about the booking. Correct, but neither is it customer B's fault. I don't know, maybe this was just a lose-lose situation or maybe customer B really was ok with it. We'll never know.

Some of you keep citing good customer service on Pam's part; however, I think it is extremely nervy to ask a customer who has already booked and paid to change. You're basically telling one customer that they're not as valued as another. I wouldn't have the guts to even try it.

[Mordecai]

Exactly, flybye. By asking guest B to move, you're making the hotel look bad and pissing off another guest. It isn't right and should not be considered good customer service.