Guest wanted a discount and couldnt get one so he got a little creative on us....he paid the rental amount less the 15% discount he felt entitled to....and then cancelled his credit card before accounting could charge the rest thus causing the credit card to decline. Of course, we kept calling and calling and calling him about it and he wouldnt return our calls
He shows up to check in and still owes us $2000
Me: ok sir, I see a $2000 balance on here
Guest: yea that was the discounted portion of my reservation. You all refused to give me a discount so I gave myself one
Me: Ok so how do you wish to pay this balance?
Guest: I'm not paying it
Me: well I cant check you in with an unpaid balance
Guest: the hell you wont
Me: sir, this balance must be paid before I can release keys
Guest: gimme the damn keys and check me in.....I was due a discount and you wouldnt give me one so you can just eat that money
Me: no sir, I am not giving you the keys until the balance is paid
Guest: get your manager up here
Guest explains the situation to my manager
Manager: sir, you are a valued customer and I will tell you what....I will go ahead and zero out this balance for you this one time. We appreciate youe business
Guest: I am not trying to be a dick about this, I am just asking for what is rightfully mine
Ugggggggg.... I am still seething about this
He shows up to check in and still owes us $2000
Me: ok sir, I see a $2000 balance on here
Guest: yea that was the discounted portion of my reservation. You all refused to give me a discount so I gave myself one
Me: Ok so how do you wish to pay this balance?
Guest: I'm not paying it
Me: well I cant check you in with an unpaid balance
Guest: the hell you wont
Me: sir, this balance must be paid before I can release keys
Guest: gimme the damn keys and check me in.....I was due a discount and you wouldnt give me one so you can just eat that money
Me: no sir, I am not giving you the keys until the balance is paid
Guest: get your manager up here
Guest explains the situation to my manager
Manager: sir, you are a valued customer and I will tell you what....I will go ahead and zero out this balance for you this one time. We appreciate youe business
Guest: I am not trying to be a dick about this, I am just asking for what is rightfully mine
Ugggggggg.... I am still seething about this
Comment