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A few weeks ago a customer comes into me, their computer is coming up with the Blue screen of death and rebooting every time it does. They have data they need recovering on there and they want the machine actually fixing too (which is really just a case of a system restore from the on-board recovery program.) so;
Data recovery: £100
500GB Hard drive to recover data to: £60
System restore: £30
Dealing with the AdvancedFlea: Pricele—No, I won’t go there. It’s too much of a cliché XD
The customers were happy to pay for all but the hard drive, as they had their own hard drive. I did warn them that all the data on their own hard drive would be erased, but they said that all data was on the machines hard drive anyway. The external drive was a backup, and an out-of-date one, at that. Fine so I book the job as it is
Later, I get told that we can;t do the data recovery to their external drive, for one reason or another, so I call the customer and tell them that they need to buy the external drive. They uhmed and arred a bit and told me they would get back to me. Fine, but I warned them the longer they delayed, the longer it would delay the job, which they happily understood.
About a day later, they come into me saying they will buy the 500GB drive. “It’s necessary so we don’t really have a choice”...Fair point. They paid for it and the job could go ahead. They did, however tell me that the majority of the data they needed was already backed up. This was just picking up the “Un-important stuff”
Now, as the data recovery machine was recovering the data, it got to a point where every file it scanned it came up with “cannot recover this file. Checksum error” not good. However, I didn’t realise that job was the same one I had booked in. Those 500GB drives were so cheap we had been hammering them out left right and centre so seeing one on the data recovery machine was no surprise and I didn’t look at it twice, much less the job sheet
I later find out that the data recovery machine, quality device that it is, has copied all the folders and not the files inside them. Fucking machine. Due to one of my co-workers being an idiot, he never called the customer to tell them so he just went ahead and did the on-board recovery on the machine, thus destroying any chance we have of recovering the data without charging a £700 job.
So, the next I know is there is a customer e-mailing in about this job and threatening legal action...with MY NAME. Ofcourse, KB being the jackass that he is, he assumes that I’m the one soley responsible for the series of cock-up’s when really, I’m just an innocent by-stander and starts going at me until I actually get a chance to read the e-mail and form a counter arguement.
The customer was saying in their e-mail that the job hadn’t been completed and although all the money was refunded to them, this was not enough and they wanted more compensation. They “Looked forward to hearing [our] prompt reply within no more than 48 hours”
I mean how the HELL do they justify wanting more than their money back when they categorically told me that the vast majority of their data was backed up and this was just to get the bits that weren’t important?! We’ve been unable to do the job, you’ve had your money back, have a nice day!
I smell a war story that I am going to get suckered into here just purely by being in the right place at the wrong time.
Data recovery: £100
500GB Hard drive to recover data to: £60
System restore: £30
Dealing with the AdvancedFlea: Pricele—No, I won’t go there. It’s too much of a cliché XD
The customers were happy to pay for all but the hard drive, as they had their own hard drive. I did warn them that all the data on their own hard drive would be erased, but they said that all data was on the machines hard drive anyway. The external drive was a backup, and an out-of-date one, at that. Fine so I book the job as it is
Later, I get told that we can;t do the data recovery to their external drive, for one reason or another, so I call the customer and tell them that they need to buy the external drive. They uhmed and arred a bit and told me they would get back to me. Fine, but I warned them the longer they delayed, the longer it would delay the job, which they happily understood.
About a day later, they come into me saying they will buy the 500GB drive. “It’s necessary so we don’t really have a choice”...Fair point. They paid for it and the job could go ahead. They did, however tell me that the majority of the data they needed was already backed up. This was just picking up the “Un-important stuff”
Now, as the data recovery machine was recovering the data, it got to a point where every file it scanned it came up with “cannot recover this file. Checksum error” not good. However, I didn’t realise that job was the same one I had booked in. Those 500GB drives were so cheap we had been hammering them out left right and centre so seeing one on the data recovery machine was no surprise and I didn’t look at it twice, much less the job sheet
I later find out that the data recovery machine, quality device that it is, has copied all the folders and not the files inside them. Fucking machine. Due to one of my co-workers being an idiot, he never called the customer to tell them so he just went ahead and did the on-board recovery on the machine, thus destroying any chance we have of recovering the data without charging a £700 job.
So, the next I know is there is a customer e-mailing in about this job and threatening legal action...with MY NAME. Ofcourse, KB being the jackass that he is, he assumes that I’m the one soley responsible for the series of cock-up’s when really, I’m just an innocent by-stander and starts going at me until I actually get a chance to read the e-mail and form a counter arguement.
The customer was saying in their e-mail that the job hadn’t been completed and although all the money was refunded to them, this was not enough and they wanted more compensation. They “Looked forward to hearing [our] prompt reply within no more than 48 hours”
I mean how the HELL do they justify wanting more than their money back when they categorically told me that the vast majority of their data was backed up and this was just to get the bits that weren’t important?! We’ve been unable to do the job, you’ve had your money back, have a nice day!
I smell a war story that I am going to get suckered into here just purely by being in the right place at the wrong time.
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