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(oooooooh, he said it! 
)
This is more of a general rant than geared at one SC specifically. There are groups of people I'm just getting completely f'ing tired of dealing with.
You Will Be Giving This To Me: These are the jackasses that think that promotional terms and conditions don't apply to them. Yes it sucks that the promotion we're running that gives away a video game system is only for new customers, but please stop acting as if you didn't get a new customer promotion when you signed up. You lose some of the steam of playing the whine card when you've been getting a discount for the last year that is more than the cost of the game system you're missing out on. Also, me not telling you what you what you want to hear does not equate to me being stupid/unwilling to help/bad at my job. Continuing to insult me personally and professionally will eliminate whatever tiny sliver of hope you had at getting what you want. Now go DIAF. thxbai.
You're Mad, But Not Allowing Me To Speak Is Not Going To Get Things Solved: I get it, sometimes my company screws the pooch. Sometimes they do so on a grand scale. Some other times you, perfect customer, may fail to follow through with your end of the deal (like say, not answering the phone when the tech calls and missing your install as a result). Either way, screaming at me non stop without giving me the chance to get a word in edgewise is not the correct course of action to get things corrected. Bonus points if you scream at me to stop interrupting because I tried to momentarily curb the torrent of abuse you're throwing at me like a broken levee. These folks are always in a hurry and want things done NOW NOW NOW NOW DAMMIT NOW~!, and ironically it takes at least 30 minutes longer to help them because they just Won't. Stop. Screaming.
A Modicum of Knowledge Isn't Too Much To Ask: I know us "techie" people sometimes get a not-always-undeserved rap for having no patience for people who don't know as much as we do. Still, I think there's a certain baseline skill set that should be expected that everyone know. Like, if I ask you if your TV's on, I shouldn't be able to hum the entire theme to Jeopardy while you scour every inch of your set while you determine if the power is in fact on or not. When I say "the remote that came with your TV" I don't mean the remote that came with your cable box, I just love getting into that kabuki dance where I ask "Do you have your TV remote handy?" and the reply is "Yeah I have the one you guys gave me with the box" until I have to ask you specifically what your TV brand is and ask you if you have your *TV Brand* remote. Asking you to put channel 12 on your cable box should not be a 15 minute journey across the great vast Remoteland while you determine where the "1" and "2" buttons are.
.....and finally, one for some internal SCs, the lovely folks who I have to work with:
I Know It's A Lot To Ask, But Can You Please Do The Job You're Supposed To Be Doing? My company recently made a change so trying to get a follow up on a tech goes directly to dispatch rather than to our in house help desk. Sounds like a good idea on paper, but what ended up happening is that the dispatch centers for our contracted techs are pretty much as useful as tits on a bull (as my dear dad used to say). We have a handy tool where we can send a email out to dispatch and request a tech return or whatever we need. I actually got a reply back stating they couldn't determine which company the tech worked for and pretty much gave up at that point. Yeah, why don't I just call the customer back and tell them that? I almost literally said WTF in my email to the main boss of the call center over that one. Our tech tracker tool has dropped to almost zero usability due to the complete uselessness of the contractor dispatch. So if you ever wonder why sometimes the cable guy doesn't show up, well there you go. (I should point out that the techs who work directly for the company are usually top notch and we seldom even need to contact their dispatch).
)This is more of a general rant than geared at one SC specifically. There are groups of people I'm just getting completely f'ing tired of dealing with.
You Will Be Giving This To Me: These are the jackasses that think that promotional terms and conditions don't apply to them. Yes it sucks that the promotion we're running that gives away a video game system is only for new customers, but please stop acting as if you didn't get a new customer promotion when you signed up. You lose some of the steam of playing the whine card when you've been getting a discount for the last year that is more than the cost of the game system you're missing out on. Also, me not telling you what you what you want to hear does not equate to me being stupid/unwilling to help/bad at my job. Continuing to insult me personally and professionally will eliminate whatever tiny sliver of hope you had at getting what you want. Now go DIAF. thxbai.
You're Mad, But Not Allowing Me To Speak Is Not Going To Get Things Solved: I get it, sometimes my company screws the pooch. Sometimes they do so on a grand scale. Some other times you, perfect customer, may fail to follow through with your end of the deal (like say, not answering the phone when the tech calls and missing your install as a result). Either way, screaming at me non stop without giving me the chance to get a word in edgewise is not the correct course of action to get things corrected. Bonus points if you scream at me to stop interrupting because I tried to momentarily curb the torrent of abuse you're throwing at me like a broken levee. These folks are always in a hurry and want things done NOW NOW NOW NOW DAMMIT NOW~!, and ironically it takes at least 30 minutes longer to help them because they just Won't. Stop. Screaming.
A Modicum of Knowledge Isn't Too Much To Ask: I know us "techie" people sometimes get a not-always-undeserved rap for having no patience for people who don't know as much as we do. Still, I think there's a certain baseline skill set that should be expected that everyone know. Like, if I ask you if your TV's on, I shouldn't be able to hum the entire theme to Jeopardy while you scour every inch of your set while you determine if the power is in fact on or not. When I say "the remote that came with your TV" I don't mean the remote that came with your cable box, I just love getting into that kabuki dance where I ask "Do you have your TV remote handy?" and the reply is "Yeah I have the one you guys gave me with the box" until I have to ask you specifically what your TV brand is and ask you if you have your *TV Brand* remote. Asking you to put channel 12 on your cable box should not be a 15 minute journey across the great vast Remoteland while you determine where the "1" and "2" buttons are.
.....and finally, one for some internal SCs, the lovely folks who I have to work with:
I Know It's A Lot To Ask, But Can You Please Do The Job You're Supposed To Be Doing? My company recently made a change so trying to get a follow up on a tech goes directly to dispatch rather than to our in house help desk. Sounds like a good idea on paper, but what ended up happening is that the dispatch centers for our contracted techs are pretty much as useful as tits on a bull (as my dear dad used to say). We have a handy tool where we can send a email out to dispatch and request a tech return or whatever we need. I actually got a reply back stating they couldn't determine which company the tech worked for and pretty much gave up at that point. Yeah, why don't I just call the customer back and tell them that? I almost literally said WTF in my email to the main boss of the call center over that one. Our tech tracker tool has dropped to almost zero usability due to the complete uselessness of the contractor dispatch. So if you ever wonder why sometimes the cable guy doesn't show up, well there you go. (I should point out that the techs who work directly for the company are usually top notch and we seldom even need to contact their dispatch).
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