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This thread reminded me of an incident waaaaaaaaaaaaayyyyyyyyyy back in my early days as a call taker for the company where I currently work.
Regardless of who you know, worked for, play golf with, or kids attend the same pre-school, if you don't have a membership - you don't get service. Period. Even if it could be confirmed that you, indeed, know the CEO of <my company national> without a membership number, I cannot formulate a call. Besides, if you actually have worked for Vice President Vinnie Barbarino of <my company> in an actual office, you would have a membership as part of your employee benefits. However...this guy just took the cake.
The call came in from Chicago and this guy had a thick, new-yorkish sounding Italian accent which made this call seem even more funnier than it was. I felt like sooner or later, he would promise me I'd be sleeping with the fishes if I didn't comply by his request or accept his offer that I just shouldn't refuse. (Nothing against Italians - I'm half Italian myself - my family is FULL of 'em)
ME: Little emergency roadside call taker
SC: Mr. I'm absolutely important and I know so-and-so and his boss
This was awhile ago - so this is to the best of my recollection....
After opening spiel...
ME: May I have your membership number?
SC: Well, I don't have a membership. I don't need one. I worked with the crew that built your blankety-blank office on somewhere road in downtown Chicago.
ME: So, you work for <my company>
SC: *scoffs* No. I work construction. I helped built your office.
ME: But you don't currently have a position with <my company>
SC: NO! Listen. I helped build your downtown office. I worked with your Vice President of operations, Vinnie Barbarino (not the name - but he did throw this poor man's name around) I don't need a membership, I just need you to send me some service.
ME: I'm sorry, but unless you are currently an employee or have a valid membership, there is no way I can set up service.
SC: I don't think you're understanding me. (No, I'm just not giving you your way!)
He slows down as if I don't understand English and talking slower is going to make me see things his way.
SC: I. Worked. For. Vinnie. I. Helped. Build. Your. Downtown office. You. Will. Give. Me. Service.
ME: I'm sorry, I cannot do that without a number.
SC: What the fuck? Do you know who you are talking to? I work for <blah, blah, blah> construction. Your Vice President hired us to build the downtown office. You will give me service.
ME: I'm sorry, I can't.
SC: Listen here, do you hear what I'm fucking saying to you? Do you fucking understand me? I worked for....
blah, blah, blah, wash, rinse, repeat, yadda, yadda, yadda...
Finally....after about 5 more minutes of name tossing and threats, he gives me one last "FUCK YOU!" and hangs up.
*le sigh*
Regardless of who you know, worked for, play golf with, or kids attend the same pre-school, if you don't have a membership - you don't get service. Period. Even if it could be confirmed that you, indeed, know the CEO of <my company national> without a membership number, I cannot formulate a call. Besides, if you actually have worked for Vice President Vinnie Barbarino of <my company> in an actual office, you would have a membership as part of your employee benefits. However...this guy just took the cake.
The call came in from Chicago and this guy had a thick, new-yorkish sounding Italian accent which made this call seem even more funnier than it was. I felt like sooner or later, he would promise me I'd be sleeping with the fishes if I didn't comply by his request or accept his offer that I just shouldn't refuse. (Nothing against Italians - I'm half Italian myself - my family is FULL of 'em)
ME: Little emergency roadside call taker
SC: Mr. I'm absolutely important and I know so-and-so and his boss
This was awhile ago - so this is to the best of my recollection....
After opening spiel...
ME: May I have your membership number?
SC: Well, I don't have a membership. I don't need one. I worked with the crew that built your blankety-blank office on somewhere road in downtown Chicago.
ME: So, you work for <my company>
SC: *scoffs* No. I work construction. I helped built your office.
ME: But you don't currently have a position with <my company>
SC: NO! Listen. I helped build your downtown office. I worked with your Vice President of operations, Vinnie Barbarino (not the name - but he did throw this poor man's name around) I don't need a membership, I just need you to send me some service.
ME: I'm sorry, but unless you are currently an employee or have a valid membership, there is no way I can set up service.
SC: I don't think you're understanding me. (No, I'm just not giving you your way!)
He slows down as if I don't understand English and talking slower is going to make me see things his way.
SC: I. Worked. For. Vinnie. I. Helped. Build. Your. Downtown office. You. Will. Give. Me. Service.
ME: I'm sorry, I cannot do that without a number.
SC: What the fuck? Do you know who you are talking to? I work for <blah, blah, blah> construction. Your Vice President hired us to build the downtown office. You will give me service.
ME: I'm sorry, I can't.
SC: Listen here, do you hear what I'm fucking saying to you? Do you fucking understand me? I worked for....
blah, blah, blah, wash, rinse, repeat, yadda, yadda, yadda...
Finally....after about 5 more minutes of name tossing and threats, he gives me one last "FUCK YOU!" and hangs up.
*le sigh*
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