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So it seems the vengeful, cruel, hung-over retail Gods decided to have some more fun with me today.
Got called to deliver a recliner glider with ottoman. This particular chair comes in two different colors, tan and brown. The cashier gave me all the information for a tan one. I loaded it right up and schlepped it outside to an elderly couple in their Buick LeSabre.
The box for this thing is pretty square-ish and pretty big. They asked me to squeeze it into their back seat. I told them it wouldn't fit; the door wouldn't open wide enough for me to slide it in. They insisted I try anyway.
Not surprisingly, it didn't even fit in the door. The wife decided to act all inconvenienced and opened the trunk to remove a couple folding chairs that had been inside. I set the box in the trunk.
Now, it turns out the trunk also didn't open wide enough to slide the chair completely in. It was kinda tipped inside the trunk, but also hanging out quite a bit. They didn't have a bungee cord or string with them to tie down the trunk, but they said they'd be able to make it home okay with the box as it was. I presume they had to drive about 5 mph all the way home and avoid shard turns to avoid having the box tumble out onto the street.
About half an hour later, I was paged to answer a call on an outside line. Here now, that conversation, with some paraphrasing:
Me: Hello. (Didn't do my standard greeting since this was an outside call and I was expecting either a friend or a family member to be on the phone since I was paged by name)
Caller: YOU GAVE ME THE WRONG DAMN CHAIR! Great, these winners again. It was the wife from the couple I delivered the chair to.
Me: I'm sorry. I brought up the chair I was given the information for.
Caller: I WANTED A BROWN ONE AND YOU GAVE ME THE TAN ONE!
Me: Again, I just brought up the one I was given information for. Is it possible you grabbed the wrong pull tag?
Caller: I TOOK THE TAG FOR THE BROWN ONE! NOW ARE YOU GOING TO COME OVER HERE AND PICK THIS DAMN THING UP! (A lie or at least incorrect memory: I personally took the tag from the cashier and it was for the tan one, so she did, in fact, grab the wrong tag. In fact, I still had the tag in my pocket.)
Me: I'm sorry, we do not offer that kind of service.
Caller: WELL HOW THE HELL AM I SUPPOSED TO GET THIS DAMN THING BACK TO THE DAMN STORE!
Me: Ummm...the same way you got it home?
Caller: ARE YOU BEING SMART WITH ME!? (Maybe I am, but you got smart with me first. What are you going to do, wash my mouth out with soap? If so, I request Irish Spring.)
Me: No, I'm just saying we cannot have anybody come to your house to pick up your chair. All I can do is ask you to bring it back, with your receipt,l and we'll exchange it for the one you want.
Caller: DAMN RIGHT YOU'LL TAKE IT BACK!
After we finish the conversation, I find the chair she wants, put it on a cart, and take it to the service desk. About two hours later, the customers returned and I got paged to do the carryout.
Wife: (to service desk person) He was rude to me over the phone! I grabbed the correct tag.
Me: (reaching into my pocket) Ma'am, here is the tag you gave the cashier. (handing it to wife).
Wife: .....
Me: It is possible that tag was put in the pocket for the brown chair by mistake. Sometimes people take a tag, change their minds, and then put it back in the wrong place. It wasn't necessarily your fault, but I just brought up the chair I was told to bring up.
Wife: All right. I'm sorry, I guess I was wrong.
And then, after she finished doing the return at the service desk, I loaded up the brown chair and took their tan one away. The wife was much nicer this time around, but I had to pwn her to get that out of her.
Why, oh why can't Numbnuts ever get these people?
Got called to deliver a recliner glider with ottoman. This particular chair comes in two different colors, tan and brown. The cashier gave me all the information for a tan one. I loaded it right up and schlepped it outside to an elderly couple in their Buick LeSabre.
The box for this thing is pretty square-ish and pretty big. They asked me to squeeze it into their back seat. I told them it wouldn't fit; the door wouldn't open wide enough for me to slide it in. They insisted I try anyway.
Not surprisingly, it didn't even fit in the door. The wife decided to act all inconvenienced and opened the trunk to remove a couple folding chairs that had been inside. I set the box in the trunk.
Now, it turns out the trunk also didn't open wide enough to slide the chair completely in. It was kinda tipped inside the trunk, but also hanging out quite a bit. They didn't have a bungee cord or string with them to tie down the trunk, but they said they'd be able to make it home okay with the box as it was. I presume they had to drive about 5 mph all the way home and avoid shard turns to avoid having the box tumble out onto the street.
About half an hour later, I was paged to answer a call on an outside line. Here now, that conversation, with some paraphrasing:
Me: Hello. (Didn't do my standard greeting since this was an outside call and I was expecting either a friend or a family member to be on the phone since I was paged by name)
Caller: YOU GAVE ME THE WRONG DAMN CHAIR! Great, these winners again. It was the wife from the couple I delivered the chair to.
Me: I'm sorry. I brought up the chair I was given the information for.
Caller: I WANTED A BROWN ONE AND YOU GAVE ME THE TAN ONE!
Me: Again, I just brought up the one I was given information for. Is it possible you grabbed the wrong pull tag?
Caller: I TOOK THE TAG FOR THE BROWN ONE! NOW ARE YOU GOING TO COME OVER HERE AND PICK THIS DAMN THING UP! (A lie or at least incorrect memory: I personally took the tag from the cashier and it was for the tan one, so she did, in fact, grab the wrong tag. In fact, I still had the tag in my pocket.)
Me: I'm sorry, we do not offer that kind of service.
Caller: WELL HOW THE HELL AM I SUPPOSED TO GET THIS DAMN THING BACK TO THE DAMN STORE!
Me: Ummm...the same way you got it home?
Caller: ARE YOU BEING SMART WITH ME!? (Maybe I am, but you got smart with me first. What are you going to do, wash my mouth out with soap? If so, I request Irish Spring.)
Me: No, I'm just saying we cannot have anybody come to your house to pick up your chair. All I can do is ask you to bring it back, with your receipt,l and we'll exchange it for the one you want.
Caller: DAMN RIGHT YOU'LL TAKE IT BACK!
After we finish the conversation, I find the chair she wants, put it on a cart, and take it to the service desk. About two hours later, the customers returned and I got paged to do the carryout.
Wife: (to service desk person) He was rude to me over the phone! I grabbed the correct tag.
Me: (reaching into my pocket) Ma'am, here is the tag you gave the cashier. (handing it to wife).
Wife: .....
Me: It is possible that tag was put in the pocket for the brown chair by mistake. Sometimes people take a tag, change their minds, and then put it back in the wrong place. It wasn't necessarily your fault, but I just brought up the chair I was told to bring up.
Wife: All right. I'm sorry, I guess I was wrong.
And then, after she finished doing the return at the service desk, I loaded up the brown chair and took their tan one away. The wife was much nicer this time around, but I had to pwn her to get that out of her.
Why, oh why can't Numbnuts ever get these people?
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