Guest: yea Dave, we just drove down here and wanted to look at property and they wont let us through the security gate
Me: it is a private gated community, I cant write you a pass
Guest: just f___ing wonderful, I drove eight hours for nothing
Me: I am sorry
Guest: well can we be compensated for the gas?
Me: no sir
Guest: but nowhere on your website does it say, I wont be allowed in the gate or that you dont write passes
Me: did someone tell you we would write you a pass?
Guest: No but you should have that on the website
Me: sorry
Guest: well we are tired, can we book a place for the night?
Me: for how many nights?
Guest: just tonight
Me: its a two night minumum
Guest: well dont you think you should be trying to accomodate us?
Me: well lemme check with my manager
(ok now, I didnt mind at least letting him stay for the one night and the manager authorized it but it gets better)
Me: ok I did get approval for you to stay for only one night even though we dont normally allow it and this is your rate
Guest: wait a minute, you expect me to pay for it
Me: yes sir
Guest: get your manager on this phone now
The manager had a spine for once.....she told the guy she made an exception by allowing a one nignt stay but he was paying for it. She said the guy threw a hissy fit and said he was suing for false advertising and all.
Me: it is a private gated community, I cant write you a pass
Guest: just f___ing wonderful, I drove eight hours for nothing
Me: I am sorry
Guest: well can we be compensated for the gas?
Me: no sir
Guest: but nowhere on your website does it say, I wont be allowed in the gate or that you dont write passes
Me: did someone tell you we would write you a pass?
Guest: No but you should have that on the website
Me: sorry
Guest: well we are tired, can we book a place for the night?
Me: for how many nights?
Guest: just tonight
Me: its a two night minumum
Guest: well dont you think you should be trying to accomodate us?
Me: well lemme check with my manager
(ok now, I didnt mind at least letting him stay for the one night and the manager authorized it but it gets better)
Me: ok I did get approval for you to stay for only one night even though we dont normally allow it and this is your rate
Guest: wait a minute, you expect me to pay for it
Me: yes sir
Guest: get your manager on this phone now
The manager had a spine for once.....she told the guy she made an exception by allowing a one nignt stay but he was paying for it. She said the guy threw a hissy fit and said he was suing for false advertising and all.
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