These two stories that happened to day bring nothing else to mind.
Plastic Bags
I was out on registers helping cashier today, when a lady suddenly asked if we charge for bags. I gave her a confused look and said that no, we didn't. She replied "oh well, I saw that guy over there had cloth ones, I wonder if there is no monitary gain, why bring them" I stared at her, completly dumbfounded for a minute and just said "well, it is better for the planet...". Her husband scoffed and said "Yeah, well we should just stop breathing too, that will help save the planet too". To which I just said "well they doo hold more groceries, and don't break as easily, if at all"..
I mean, really? REALLY?!? REALLY!?!
Why not?
This guy came in today looking for a very specific vacuum. Said vacuum we do carry, and even had a floor model, but we were apparently out of stock. We spent 30 minutes calling anyone we could to check everywhere to see if we had one, all the while the guy getting more annoyed (keep in mind I had told him already that chances were if there are none on the shelves at this time of night, we don't have any, yet he demanded we look), and keep saying things like "there is this model here, which is 20$ more, I dont' want it, but I'm willing to take it for the same price..". Finally I told him flat out that we didn't have any, and this was what followed:
ME- Me *bows*
CSM S- My supervisor
SM P- Overnight Support Manager.
D- Douche
ME- I'm sorry sir, we don't have any in stock.
D- Okay, I'll take this one for the 69.99 price.
ME- I can't do that sir.
D- So you won't sell me this vacuum?
ME- Not for the 20$ off, I'll gladly sell it to you for the marked price.
D- I want it for the 20$ offf.
ME- I can't do that sir.
D- Why not?
ME- Because this vacuum isn't 69.99, it's 89.99
D- But you don't have it.
ME- I apologize, but we don't garuntee stock, we can't help it if we are bought out.
D- But you have a floor model.
ME- Yes, because we'll be getting more in, but we don't have any right now.
D- But that floor model tells me you have it. If you don't have it, why do you have the display?
ME- Becuase we could be getting more in as soon as tonight, it would be ridiculous to take down the display then put it back up.
D- I want this one for the 20$ off.
ME- I can't do that sir.
D- Why not?
Are you trying to Jedi mind trick me? I mean seriously? No means no, just because we don't have the model you want, and you wanted THAT ONE doesn't mean we'll give you a better one for the same price, I can't help someone bought them all. I don't care where you drove from, it's not our fault. Deal with it.
So linse, rather, repeat with CSM S, and I mean literally, I had to step in and repeat myself because his questions were confusing her. Finally she called SM P, who stood behind us. Suddenly the guy threw in that the reason he had to buy that vacuum and that exact model was because his neighbor "blew his brains out" and he had all these dead flies around, he wanted a cheap one because he was just throwing it away.
We offered the cheaper dirt devil models. No go, he wanted THAT EXACT MODEL, but would take the more expensive one for the same price.
SM P did all but laugh at him, it was a short lived victory, because he came back and said Kohl's had it for 79.99, and it was overrode by another manager.
If he brings it back to return I will not to the return for him. Due to the circumstances underwhich he said he would need the vacuum, I refuse to touch it.
Plastic Bags
I was out on registers helping cashier today, when a lady suddenly asked if we charge for bags. I gave her a confused look and said that no, we didn't. She replied "oh well, I saw that guy over there had cloth ones, I wonder if there is no monitary gain, why bring them" I stared at her, completly dumbfounded for a minute and just said "well, it is better for the planet...". Her husband scoffed and said "Yeah, well we should just stop breathing too, that will help save the planet too". To which I just said "well they doo hold more groceries, and don't break as easily, if at all"..
I mean, really? REALLY?!? REALLY!?!
Why not?
This guy came in today looking for a very specific vacuum. Said vacuum we do carry, and even had a floor model, but we were apparently out of stock. We spent 30 minutes calling anyone we could to check everywhere to see if we had one, all the while the guy getting more annoyed (keep in mind I had told him already that chances were if there are none on the shelves at this time of night, we don't have any, yet he demanded we look), and keep saying things like "there is this model here, which is 20$ more, I dont' want it, but I'm willing to take it for the same price..". Finally I told him flat out that we didn't have any, and this was what followed:
ME- Me *bows*
CSM S- My supervisor
SM P- Overnight Support Manager.
D- Douche
ME- I'm sorry sir, we don't have any in stock.
D- Okay, I'll take this one for the 69.99 price.
ME- I can't do that sir.
D- So you won't sell me this vacuum?
ME- Not for the 20$ off, I'll gladly sell it to you for the marked price.
D- I want it for the 20$ offf.
ME- I can't do that sir.
D- Why not?
ME- Because this vacuum isn't 69.99, it's 89.99
D- But you don't have it.
ME- I apologize, but we don't garuntee stock, we can't help it if we are bought out.
D- But you have a floor model.
ME- Yes, because we'll be getting more in, but we don't have any right now.
D- But that floor model tells me you have it. If you don't have it, why do you have the display?
ME- Becuase we could be getting more in as soon as tonight, it would be ridiculous to take down the display then put it back up.
D- I want this one for the 20$ off.
ME- I can't do that sir.
D- Why not?
Are you trying to Jedi mind trick me? I mean seriously? No means no, just because we don't have the model you want, and you wanted THAT ONE doesn't mean we'll give you a better one for the same price, I can't help someone bought them all. I don't care where you drove from, it's not our fault. Deal with it.
So linse, rather, repeat with CSM S, and I mean literally, I had to step in and repeat myself because his questions were confusing her. Finally she called SM P, who stood behind us. Suddenly the guy threw in that the reason he had to buy that vacuum and that exact model was because his neighbor "blew his brains out" and he had all these dead flies around, he wanted a cheap one because he was just throwing it away.
We offered the cheaper dirt devil models. No go, he wanted THAT EXACT MODEL, but would take the more expensive one for the same price.
SM P did all but laugh at him, it was a short lived victory, because he came back and said Kohl's had it for 79.99, and it was overrode by another manager.
If he brings it back to return I will not to the return for him. Due to the circumstances underwhich he said he would need the vacuum, I refuse to touch it.
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