The party thread
http://www.customerssuck.com/board/s...ad.php?t=33435
reminded me of several pizza orders we had last week.
background. my pizza place is a national chain. they have an internet ordering website meaning you can order, pay (via CC), and have delivered an order without any human interaction until the delivery driver shows up at your door. most of the ordering process is straight forward no rocket science involved just follow the instructions (yeah right). you send it in and the website sends you an e-mail detailing your order, the $$$ total and and ETA for delivery.
all of the following were internet orders
first order is a personal pan meat lovers and a large pan meat lovers. order gets made and delivered. 2 seconds later angry customer calls the store screaming that the order was wrong. they wanted a MEDUIM pan meatlovers not a personal pan. NOW they want FREEEEEEEEEE food. I take the call. get the manager to print out the ticket and low and behold they got what they ordered. NO free stuff. you had better pay attention to what you are doing/ordering
second order was a medium hand tossed half Supream and half cheese. this is close to closing time. order gets made and delivered. the driver walks in the door and the phone rings. customer is SCREAMING my pizza is wrong I wanted ALLLLLLLLLL Supream. again receipt is printed and LO AND BEHOLD the customer did indeed ORDER half cheese and half Supream. they got what they ordered. more wailling and screaming sorry you messed up again no FREEE STUFF again pay ATTENTION to what you are doing.
last order is as carry out order. the customer puts a note on the pizza itself that states in upper case letters and with out any doubt: "CHEESE ONLY"
now there is an option for people to order a pizza without sause (no problem not common but some do not like/allergic to/whatever to tomato sause). now this option may not be at the top/upfront on the online orderplacing screen (not really used the website that much), but to my thinking if you choose just CHEESE as a topping that is what you are going to get not cheese pepperoni, sausage, onions anchovies, etc. added to your pie no need to get REAL EXPLICIT (OK mistakes happen on rare occasions but still). pretty explicit and straightforward. order gets made with one cheese pizza no sause ONLY cheese. customer get order and then complains of ........
NO SAUSE get pie remade with SAUSE
the last one I can kind of get but again do not expect things on your pizza you did not order. pies do occasionally get mixed up but this is going a little too far
I believe the first 2 were just trying to get food for free by making bogous orders. I know, I know SC do not READ instructions or can not be concerned with little things called details
http://www.customerssuck.com/board/s...ad.php?t=33435
reminded me of several pizza orders we had last week.
background. my pizza place is a national chain. they have an internet ordering website meaning you can order, pay (via CC), and have delivered an order without any human interaction until the delivery driver shows up at your door. most of the ordering process is straight forward no rocket science involved just follow the instructions (yeah right). you send it in and the website sends you an e-mail detailing your order, the $$$ total and and ETA for delivery.
all of the following were internet orders
first order is a personal pan meat lovers and a large pan meat lovers. order gets made and delivered. 2 seconds later angry customer calls the store screaming that the order was wrong. they wanted a MEDUIM pan meatlovers not a personal pan. NOW they want FREEEEEEEEEE food. I take the call. get the manager to print out the ticket and low and behold they got what they ordered. NO free stuff. you had better pay attention to what you are doing/ordering
second order was a medium hand tossed half Supream and half cheese. this is close to closing time. order gets made and delivered. the driver walks in the door and the phone rings. customer is SCREAMING my pizza is wrong I wanted ALLLLLLLLLL Supream. again receipt is printed and LO AND BEHOLD the customer did indeed ORDER half cheese and half Supream. they got what they ordered. more wailling and screaming sorry you messed up again no FREEE STUFF again pay ATTENTION to what you are doing.
last order is as carry out order. the customer puts a note on the pizza itself that states in upper case letters and with out any doubt: "CHEESE ONLY"
now there is an option for people to order a pizza without sause (no problem not common but some do not like/allergic to/whatever to tomato sause). now this option may not be at the top/upfront on the online orderplacing screen (not really used the website that much), but to my thinking if you choose just CHEESE as a topping that is what you are going to get not cheese pepperoni, sausage, onions anchovies, etc. added to your pie no need to get REAL EXPLICIT (OK mistakes happen on rare occasions but still). pretty explicit and straightforward. order gets made with one cheese pizza no sause ONLY cheese. customer get order and then complains of ........
NO SAUSE get pie remade with SAUSE
the last one I can kind of get but again do not expect things on your pizza you did not order. pies do occasionally get mixed up but this is going a little too far
I believe the first 2 were just trying to get food for free by making bogous orders. I know, I know SC do not READ instructions or can not be concerned with little things called details
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