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In the average every day run of the mill this post is about a very minor incident. What boils my blood here is how often it happens.
Small background. I work for a prepaid wireless provider. I handle a myriad of duties one of which is to facilitate local number portability requests. For those who are not familiar with it, local number portability is a process by which you are able to keep your telephone number if you change from one provider to another. This is a requirement of US Telecommunications laws and while there is no legally mandated turn around time, the industry standard, which the FCC takes fairly seriously, is 3 hours for a response time window to any request.
So anyway, I had one of our dealers call in to check a porting request. He says the request was issued yesterday afternoon and had not been responded to yet. I however know the no response to it yet is a lie because I personally responded to ALL of our pending port out requests as soon as I started my shift. In fact its one of the first things I check with my co-workers every shift since there is the time sensitive window to responses. The rest of the story is in dialog form.
Dealer (hereafter D): It was submitted yesterday and <new provider> says they are waiting on a response for it yet.
Me: Ok, well I know I personally responded to all of our pending requests first thing this morning so if it was submitted yesterday then it's already been responded to.
D: I just spoke with them about 10 minutes ago and they say it hasn't been responded to yet.
Me: *sighing because I know someone here is lying, either the dealer or the new provider* Ok, whats the number.
D: 555-123-4567
Me: Ok, I see here the timestamp on the request is today at 4:30 PM. This is also the first instance of a port out request for this phone number. *I confirm the request, IE I release the number to the new provider* I've also issued a response to that request just now. Did you have any other questions today?
D: Why did it take so long for a response?
Me: I'm not sure sir, but the timestamp indicates that it was submitted for the first time today at 4:30PM, this indicates to me that it has been 30 minutes since the request was issued. We are well within the industry standard window of 3 hours.
D: But it was submitted yesterday.
Me: Sir, far be it from me to suggest someone in this matter is lying, but as I just mentioned the date and timestamp indicates that the request was submitted today at 4:30 for the first time. I also know that I personally responded to each port out request we had pending when I got in at 2:00PM. In any case, who did what, or why is a non-issue at this point as a response to the current request for the phone number has been issued. (I admit I failed at keeping an irritated tone out of my voice).
D: Ok, thank you, and I might I suggest you need to chill out. *click*
Me:
As I said, in the end the whole situation itself really is minor. It just pisses me off that either the dealer, or the new provider would lie like this. I mean if its the provider how hard is it to say, sorry we messed up, no one submitted the request yesterday. If its the dealer lying, well I can always hope to be able to force choke people over the phone
Small background. I work for a prepaid wireless provider. I handle a myriad of duties one of which is to facilitate local number portability requests. For those who are not familiar with it, local number portability is a process by which you are able to keep your telephone number if you change from one provider to another. This is a requirement of US Telecommunications laws and while there is no legally mandated turn around time, the industry standard, which the FCC takes fairly seriously, is 3 hours for a response time window to any request.
So anyway, I had one of our dealers call in to check a porting request. He says the request was issued yesterday afternoon and had not been responded to yet. I however know the no response to it yet is a lie because I personally responded to ALL of our pending port out requests as soon as I started my shift. In fact its one of the first things I check with my co-workers every shift since there is the time sensitive window to responses. The rest of the story is in dialog form.
Dealer (hereafter D): It was submitted yesterday and <new provider> says they are waiting on a response for it yet.
Me: Ok, well I know I personally responded to all of our pending requests first thing this morning so if it was submitted yesterday then it's already been responded to.
D: I just spoke with them about 10 minutes ago and they say it hasn't been responded to yet.
Me: *sighing because I know someone here is lying, either the dealer or the new provider* Ok, whats the number.
D: 555-123-4567
Me: Ok, I see here the timestamp on the request is today at 4:30 PM. This is also the first instance of a port out request for this phone number. *I confirm the request, IE I release the number to the new provider* I've also issued a response to that request just now. Did you have any other questions today?
D: Why did it take so long for a response?
Me: I'm not sure sir, but the timestamp indicates that it was submitted for the first time today at 4:30PM, this indicates to me that it has been 30 minutes since the request was issued. We are well within the industry standard window of 3 hours.
D: But it was submitted yesterday.
Me: Sir, far be it from me to suggest someone in this matter is lying, but as I just mentioned the date and timestamp indicates that the request was submitted today at 4:30 for the first time. I also know that I personally responded to each port out request we had pending when I got in at 2:00PM. In any case, who did what, or why is a non-issue at this point as a response to the current request for the phone number has been issued. (I admit I failed at keeping an irritated tone out of my voice).
D: Ok, thank you, and I might I suggest you need to chill out. *click*
Me:
As I said, in the end the whole situation itself really is minor. It just pisses me off that either the dealer, or the new provider would lie like this. I mean if its the provider how hard is it to say, sorry we messed up, no one submitted the request yesterday. If its the dealer lying, well I can always hope to be able to force choke people over the phone
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