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Customer gets stewed because he can't use MY REGISTER!

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  • #1

    Customer gets stewed because he can't use MY REGISTER!

    I work in a store that sells wireless devices. For that, we have a combination computer/cash register system that does have internet access, since we often have to access corporate and competitor websites for various reasons.

    It's 6:57 PM tonight, we close at 7. I am about 30 seconds away from locking the door when a guy comes in, walks up to a phone and says "I'll have that one".

    So I find out he has service with my company, but on a connection card (device you connect to a computer for internet) and that he does not know the 10 digit phone number attached to that card nor does he know his account number. In addition, he has never been to my store, so our system will have no record containing either his phone/card number or account number.

    Problem.

    Cue this conversation:

    Me: If you don't know either of those there's not much I can do.

    SC: I have my last name and ID (shows me drivers license)

    Me: Unfortunately neither of those will help me. I would need either the phone number or the account number

    SC: If you let me use your internet connection for a few minutes I can dig it up.

    Me: (Yeah sure, come right behind the counter where you're not supposed to go anyway and I will gladly give you access to my computer filled with sensitive customer and store information) I am sorry sir, I am not allowed to do that.

    SC: So there's nothing you can do?

    Me: I'm afraid not.

    SC: Ok then, (turns and heads for the door). Well isn't that lovely, this store just LOST A SALE (his emphasis, not mine) because I couldn't use the internet for a few minutes. Brilliant customer service that is.

    (After the door closes)

    Me: You should have come in earlier, twit.

    Truthfully I probably could have dug up this guys account number somehow, but I didn't need the sale that badly, nor did I want to stay nearly 20 minutes past closing time to get this guy hooked up (I probably would have to call customer service and work with them for a while to find the account number, then process the sale. Not a short process). I had a long day and was just wanting to get out of there ASAP.

    Also, as soon as the guy got sucky over me not allowing him to use a not for public use terminal, I pretty much lost any desire to help him.
    Last edited by CrazedClerkthe2nd; 08-26-2008, 01:35 AM.
    "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant
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  • #2
    I don't blame you. I wouldn't have helped him either!
    Ridiculous 2009 Predictions: Evil Queen will beat Martha Stewart to death with a muffin pan. All hail Evil Queen! (Some things don't need elaboration.....) -- Jester

    Ridiculous 2010 Predictions: Evil Queen, after escaping prison for last years prediction, goes out and waffle irons Rachel Ray to death. -- SG15Z

    Ridiculous 2011 Prediction: Evil Queen will beat Gordon Ramsay over the head with a cast-iron skillet. -- FireHeart

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    • #3
      If he has an account with you that means he's had a phone - and he doesn't know the number????
      The large print giveth, and the small print taketh away.

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      • #4
        What an idiot. That is all.
        Knowledge is power. Power corrupts. Study hard. Be evil.

        "I never said I wasn't a horrible person."--Me, almost daily

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        • #5
          Quoth neecy View Post
          If he has an account with you that means he's had a phone - and he doesn't know the number????
          How often do you have to call yourself?

          (having said that, it took me 3 days to learn my mobile phone number so I can give it out when I need to. Still haven't learned the landline number at home, I look it up under HOME on my mobile.)

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          • #6
            Quoth edible_hat View Post
            How often do you have to call yourself?
            About every other day....



            I misplace my phone a lot
            <Insert clever signature here>

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            • #7
              Quoth neecy View Post
              If he has an account with you that means he's had a phone - and he doesn't know the number????
              Quoth CrazedClerkthe2nd View Post
              So I find out he has service with my company, but on a connection card (device you connect to a computer for internet) and that he does not know the 10 digit phone number attached to that card nor does he know his account number.
              If I understand this correctly, this is not technically a phone and if it's anything like the devices we get here, you'd be lucky if your customers got the fact that there is a phone number attached to the damn thing. If I'm thinking of the right thing, it looks like a WiFi USB adapter, but it really acts like cellphone with modem capabilities.
              "I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question."

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              • #8
                Quoth Samaliel View Post
                If I understand this correctly, this is not technically a phone and if it's anything like the devices we get here, you'd be lucky if your customers got the fact that there is a phone number attached to the damn thing. If I'm thinking of the right thing, it looks like a WiFi USB adapter, but it really acts like cellphone with modem capabilities.
                or, to put it another way, it's a SIM card that you can't put into a phone.

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                • #9
                  Quoth Samaliel View Post
                  If I understand this correctly, this is not technically a phone and if it's anything like the devices we get here, you'd be lucky if your customers got the fact that there is a phone number attached to the damn thing. If I'm thinking of the right thing, it looks like a WiFi USB adapter, but it really acts like cellphone with modem capabilities.
                  This is exactly what the are. And no one EVER remembers their bloody number for them.

                  Having said, most people have the intelligence to at least keep their account number handy.
                  "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

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                  • #10
                    Quoth KaySquirrel View Post
                    I would love it if just once, someone asked if my cat was exceptionally smart or something..
                    If you ever call me and say that, I'll ask.
                    Unseen but seeing
                    oh dear, now they're masquerading as sane-KiaKat
                    There isn't enough interpretive dance in the workplace these days-Irv
                    3rd shift needs love, too
                    RIP, mo bhrionglóid

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                    • #11
                      I know my own home and cell numbers better than I know other people's.

                      I used to be pretty good at remembering phone numbers, now it seems like I couldn't remember one to save my life.. unless it were my own.
                      Supporting the idiots charged with protecting your personal information.

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                      • #12
                        I think the better point is, if you have ever bought a cel phone you might know it takes 20-30 minutes to get everything set up and running even if the csr is working as fast as the system lets them. LETS THEM, not their choice in other words. If I was coming in last minute to buy a phone and I saw that the store was close to closing I would be NICE to the person who would be inconvenienced by my supposed need.

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