I work in a fairly small discount Dept. store as a Cashier/Customer Service/Lay-a-Way/Giftware Department Manager etc. So basically I get to deal with every different flavor of customer BS.
The other day I'm covering registers so a co-worker could take her lunch. Well some guy comes up to me and I start ringing up his stuff. No big deal, right? Well the guy happened to be a state quarter collector (the kind of customer that bitches when you don't give them the right state). So I am counting out his change and out of nowhere he shrieks "What state is that quarter?!!!" and he reaches his hand into my drawer attempting to grab the quarter in question. Now when it comes to register I am very (probably overly) vigilant about making sure my counts are near perfect. So the second the customers hand came within grabbing distance, my natural register insticts kicked in and I SLAMMED the drawer closed which catches the tip of the SC's finger in the drawer (which, wasn't enough to prevent the drawer from closing, but enough to maybe cause a little pain).
"Oops...I'm sorry sir." What else am I supossed to say? He shouldn't have reached his hand into my drawer. You just don't do that! H could have just said 'Can I look at that quarter' or 'Can you TELL me what state that quarter is'. But no, he reached his hand into my drawer and I shut it.
Of course this guy raises hell. He starts throwing every curse word in the book at me while demanding to see my manager. My manager shows up and the SC starts going on about how I assulted him and how rude I was to him. Well my manager is pretty cool with me and knows that 95% of the people that I come in contact with either liked me or just didn't care. I rarely get customer complaints except for the super-special occasions like this one. So my manager just kind blew him off with a 'Sorry that happened' speech. The guy demands that I be fired and my manager (thankfully) refuses to appease him.
Well, long story short, they guy complained to the Customer Care line and the DM came to my store to personally write me up and apologize to the customer. What a jackass (both the DM and the SC). My drawer barely touched him and I'm sure his finger was just fine withing 30 seconds of the "Assult". Now I might understand if it caught his finger enough to prevent the drawer from closing (that would have hurt) but, come on! Either way he should have kept his grubby hands out of my register.
What really pisses me off is that the DM basically took the customers word over mine and wrote me up. Before this job I had never been written up before, in fact this is the only time I have ever been written up period. He didn't even bother to watch the tapes. Just kissed the customers ass. The store manager wasn't even going to write me up and even commended me for doing a good job. Man I can't wait to quit retail for good. (9 more months before my braces come off and I can finally join the Navy)
The other day I'm covering registers so a co-worker could take her lunch. Well some guy comes up to me and I start ringing up his stuff. No big deal, right? Well the guy happened to be a state quarter collector (the kind of customer that bitches when you don't give them the right state). So I am counting out his change and out of nowhere he shrieks "What state is that quarter?!!!" and he reaches his hand into my drawer attempting to grab the quarter in question. Now when it comes to register I am very (probably overly) vigilant about making sure my counts are near perfect. So the second the customers hand came within grabbing distance, my natural register insticts kicked in and I SLAMMED the drawer closed which catches the tip of the SC's finger in the drawer (which, wasn't enough to prevent the drawer from closing, but enough to maybe cause a little pain).
"Oops...I'm sorry sir." What else am I supossed to say? He shouldn't have reached his hand into my drawer. You just don't do that! H could have just said 'Can I look at that quarter' or 'Can you TELL me what state that quarter is'. But no, he reached his hand into my drawer and I shut it.
Of course this guy raises hell. He starts throwing every curse word in the book at me while demanding to see my manager. My manager shows up and the SC starts going on about how I assulted him and how rude I was to him. Well my manager is pretty cool with me and knows that 95% of the people that I come in contact with either liked me or just didn't care. I rarely get customer complaints except for the super-special occasions like this one. So my manager just kind blew him off with a 'Sorry that happened' speech. The guy demands that I be fired and my manager (thankfully) refuses to appease him.
Well, long story short, they guy complained to the Customer Care line and the DM came to my store to personally write me up and apologize to the customer. What a jackass (both the DM and the SC). My drawer barely touched him and I'm sure his finger was just fine withing 30 seconds of the "Assult". Now I might understand if it caught his finger enough to prevent the drawer from closing (that would have hurt) but, come on! Either way he should have kept his grubby hands out of my register.
What really pisses me off is that the DM basically took the customers word over mine and wrote me up. Before this job I had never been written up before, in fact this is the only time I have ever been written up period. He didn't even bother to watch the tapes. Just kissed the customers ass. The store manager wasn't even going to write me up and even commended me for doing a good job. Man I can't wait to quit retail for good. (9 more months before my braces come off and I can finally join the Navy)
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