I don't get many "No speaky English" kinds of things at my job. Yeah, there's plenty of shoppers who don't speak the language very well (or at all), but they aren't generally being sucky about it. The most common is a few Hispanic guys coming through my line to buy their cases of beer and snacks... "[wholesale store] card?" "No." And just the way they said it made it pretty clear they didn't speak English very well. So I sigh, pack their stuff back into their cart, and explain, as simply and as clearly as I can, they need to go to the membership desk to get a pass or a card.
I know a LITTLE bit of Spanish, so I can wish them "buenas tardes" or "buenas noches" while saying "Adios!"
One time, though, I had this Hispanic woman in line, and she'd forgotten her card at home or something (so I understood from her daughter, who spoke a little bit of English). I looked to the woman and said, "Usted no tiene su tarjeta?" (You don't have your card?) She launches into a rapid explanation in Spanish, but stops when I make the "time out" gesture and explain, "Yo sé un poQUIto de español." (I know a LITTLE bit of Spanish.) She looks embarrassed. "Lo siento." (I'm sorry.) I then called over one of my many coworkers who speak Spanish fluently, and translate through her.
Really, the sucky people in regards to the "no speaky English" thing tend to be the bigoted jerks in line behind them, who will comment to me after the others leave, "You should learn the damn language if you're gonna live in the damn country." I just offer a noncommittal, monosyllabic response and get on with my work.
I know a LITTLE bit of Spanish, so I can wish them "buenas tardes" or "buenas noches" while saying "Adios!"
One time, though, I had this Hispanic woman in line, and she'd forgotten her card at home or something (so I understood from her daughter, who spoke a little bit of English). I looked to the woman and said, "Usted no tiene su tarjeta?" (You don't have your card?) She launches into a rapid explanation in Spanish, but stops when I make the "time out" gesture and explain, "Yo sé un poQUIto de español." (I know a LITTLE bit of Spanish.) She looks embarrassed. "Lo siento." (I'm sorry.) I then called over one of my many coworkers who speak Spanish fluently, and translate through her.
Really, the sucky people in regards to the "no speaky English" thing tend to be the bigoted jerks in line behind them, who will comment to me after the others leave, "You should learn the damn language if you're gonna live in the damn country." I just offer a noncommittal, monosyllabic response and get on with my work.
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