I hate it when people tell me what I'm going to do!

[mattm04]

Articles have been posted here about how "consumer advocates" suggest saying somethig like "my problem is X so to fix it we will do Y"

[PepperElf]

You will not charge me late fee's.
You will take off all the late fee's.
You will take off all the other fee's.
You will take off your lock. Only after you are caught up.

Reply... "You will not use the Jedi Mind Trick on me"

(i'm in a geeky mood today)

[CrazedClerkthe2nd]

Articles have been posted here about how "consumer advocates" suggest saying somethig like "my problem is X so to fix it we will do Y"

There should be room for compromise.

I approach it like "the situation is X and I was hoping we could do Y to fix it" if I can't have that, I'll usually settle for some alternate options.

[Nina Turner]

Articles have been posted here about how "consumer advocates" suggest saying somethig like "my problem is X so to fix it we will do Y"

I saw something similar. This one actually encouraged the reader to tell the employee what do to in order to get "better" service.

I swear, everytime I read one of those things, I wince and wish I could correct them, but even if I could, it's already too late since several thousands of people have already read it.