it's fraud, ma'am

[vacation_rentals_suck]

Guest: yea I am concerned about this hurricane and want to cancel

Me: did you have travel insurance?

Guest: no

Me: well if you cancel, you forfeit the entire amount but you can reshedule for a 10% fee


Guest: can I get the travel insurance now and then cancel so I am still covered?

Me: no ma'am

Guest: why not?

Me: because I am not selling you the insurance knowing you intend to file a claim, that's fraud

Guest: well cant you just pretend you didnt know?

Me: no I cant

Guest: well thats not good customer service

Me: because I wont lie for you, I am not giving good customer service?

Guest: I am not asking you to lie

Me: yes ma'am, you are

Guest: you know what, f___ you......who can I report you to?

Me: my boss, Mrs. Smith

Guest: well you are a very "un-nice" person and you better tell your boss about this before she hears it from me. (yes she did say in-nice)

Me: you bet I will.....have a nice day ma'am

Guest: up yours

[Evil Queen]

This was so laugh worthy, please tell me this was done over the phone because there's no way you could have kept a straight face!

[tropicsgoddess]

Guest: well you are a very "un-nice" person and you better tell your boss about this before she hears it from me. (yes she did say in-nice)

If you're the "un-nice person", then she's the "un-sucky customer" .

[nomorecarts]

laughing would have been un-nice

did your boss laugh