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Never had this before. Funny.

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  • #1

    Never had this before. Funny.

    Allow me to explain:

    Today I had a customer approach me and say "I'd like to talk to a manager, please."

    Okay, no sweat. However, since most managers were busy at the time, I figured I'd be Mr. Helpful Employee. I asked "I'd be happy to call a manager, but is there anything I can do for you?"

    "No. I'd just like a manager, please."

    Ok, so I page a manager to electronics. Coach L shows up (this is Wal-Mart. We call our assistant managers "coaches." God only knows why.). The customer is quite dismissive of Coach L and makes it quite obvious he wants a male coach. Well, lucky for us, Coach R comes by and tends to the customer. By this time I've been wrangled by a few other customers, so I'm busy and forget about it after a bit.

    Well, after a while we slow down, and Coach R told me what that was all about..

    It seems the customer bought a DVD player from us and couldn't get certian DVDs to work in it. He was wondering if you had to do something different to the DVD player to get certain ones to work.

    The DVDs that wouldn't work were his porn DVDs. Apparently he had receieved some bad ones in the mail and thought it was his player.

    Coach R suggested he buy them off of a different website from now on.
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  • #2
    Interesting. My conspiracy theory would be that it's one way WalMart is trying to impose their (corporate's, whoever's) moral beliefs on their clientele by selling DVD players that have a porn blocking chip or software installed

    Apologies for the hijack early in this thread: Am I the only person left who has never shopped at Walmart.....?

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    • #3
      I have never shopped there per se, but I have bought things there. Or thing. I can't recall if I have been to one prior to my vacation, but during my vacation, I did go to a Wal-Mart across from my hotel and buy a root beer and a book. The area by the hotel was very, very slow.

      Lucky me, there are NO Wal-Marts on my tropical island paradise. Woo Hoo!

      "The Customer Is Always Right...But The Bartender Decides Who Is       Still A Customer."

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      • #4
        Quoth erik316wttn View Post
        Coach L shows up (this is Wal-Mart. We call our assistant managers "coaches." God only knows why.)
        The same reason everyone in retail is now an "associate" rather than a clerk. Some idiot thought that giving it a different name would change everyone's viewpoint.

        Doesn't work. It just gives the new name a bad connotation, and doesn't do anything for the problem. "Oh, you wouldn't know anything; you're just an associate."

        In my lifetime, I've seen idiots, retards, mentally handicapped, mentally disabled, challenged, and whatever they're currently calling them. Doesn't change a thing about their actions, or people's reactions.

        And at the risk of sounding bigoted: people, changing what you call your skin color doesn't really do much beyond make it sound like you're embarrased by your skin color.

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        • #5
          Really. George Carlin said in a stand up routine once that he couldn't figure out how we went from "Shell Shock" to "Post Traumatic Stress Syndrome". Calling a handicapped person "handi-capable" doesn't make it so he can walk.

          I used to hate that Kinko's calls it's employees "co-workers." As in "If you need help, ask a co-worker." Excuse me, but I am not the co-worker of the customers. I am the co-worker of the other employees.

          I always thought that:
          1. Calling employees anything other than employees is dumb.
          2. Using the word "co-worker" the way Kinko's uses it is not only dumb, but incorrect.

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          • #6
            Quoth Gurndigarn View Post
            And at the risk of sounding bigoted: people, changing what you call your skin color doesn't really do much beyond make it sound like you're embarrased by your skin color.
            Are you talking about tanning/sunbathing?

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            • #7
              At the arena, we call our customers patrons for that same reason. I hate that logic because it just confuses things more. I remember watching the news and when they were talking about the World Cup, they called the black players on the French team African-Americans. Hearing that had me doing this for a while.
              The Grand Galactic Inquisitor hears all and sees all.

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              • #8
                We aren't allowed to call people customers anymore. We have to refer to them as "guests."

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                • #9
                  And there are no clerks anymore, we're "customer service specialists" or even better "customer care specialists" .

                  On another note, I don't think I'd really have a problem telling a female manager I couldn't get a porn DVD to work, assuming this manager wasn't too young. I mean it's not like I'd have to shout it out for everyone to hear, just say it quietly but clearly.

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                  • #10
                    Quoth CrazedClerk View Post
                    And there are no clerks anymore, we're "customer service specialists" or even better "customer care specialists" .

                    On another note, I don't think I'd really have a problem telling a female manager I couldn't get a porn DVD to work, assuming this manager wasn't too young. I mean it's not like I'd have to shout it out for everyone to hear, just say it quietly but clearly.
                    No, Coach L is middle-aged.

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