Guest: yea Dave, we are very concerned about this hurricane and were wondering if someone from there could call us every few hours or so with the latest updates
Me: no ma'am but you can get updates on the weather channel
Guest: but I made my reservation with you, arent you the experts?
Me: we dont know more than the weather channel...if you want to call us, you can
Guest: oh, so I am expected to do all the legwork? I find it hard to believe that you cant put my name on a list to call me with updates
Me: ma'am you can get all the updates you want on the weather channel
Guest: you know you are making me very upset........dont depend on the weather channel to do your job....I am your customer and you need to taker care of my needs and make sure I stay informed about this storm...this is my vacation we are talking about
Me: ma'am we dont have time to call everyone with storm updates
Guest: no you just cant be bothered....(she then gave me a long lecture about my poor customer service)
what a biatch
Me: no ma'am but you can get updates on the weather channel
Guest: but I made my reservation with you, arent you the experts?
Me: we dont know more than the weather channel...if you want to call us, you can
Guest: oh, so I am expected to do all the legwork? I find it hard to believe that you cant put my name on a list to call me with updates
Me: ma'am you can get all the updates you want on the weather channel
Guest: you know you are making me very upset........dont depend on the weather channel to do your job....I am your customer and you need to taker care of my needs and make sure I stay informed about this storm...this is my vacation we are talking about
Me: ma'am we dont have time to call everyone with storm updates
Guest: no you just cant be bothered....(she then gave me a long lecture about my poor customer service)
what a biatch
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