This customer I had yesterday. At the supermarket, we now have to ask customers to put their cards into the chip and pin machine themselves, rather than us doing it for them. Now, most people are perfectly happy to do this... this guy was not.
I asked him to put his credit card in, he ignored me. I could get told off if I was seen doing it for him so I just sat there and waited. Eventually, after a few minutes of deadlock, I once again asked him to put his card in the machine; loudly, so that the people waiting in line would know that it's him who's causing the hold up not me.
He then looked at me, and said, "Why do I have to do it? That's your job." I explained the new policy to him and he angrily picked up his card, and shoved it in the machine. Afterwards, he snatched his receipt from my hand and stomped off in a temper.
Some people really have no idea.
I asked him to put his credit card in, he ignored me. I could get told off if I was seen doing it for him so I just sat there and waited. Eventually, after a few minutes of deadlock, I once again asked him to put his card in the machine; loudly, so that the people waiting in line would know that it's him who's causing the hold up not me.
He then looked at me, and said, "Why do I have to do it? That's your job." I explained the new policy to him and he angrily picked up his card, and shoved it in the machine. Afterwards, he snatched his receipt from my hand and stomped off in a temper.
Some people really have no idea.
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