I got a call from the service desk today.
"I have a man here who bought some lights just about a year ago. Can we give him credit?"
Ummm.....
So, I started asking questions.
Me: What does our company computer library say for the warranty policy?
Cashier: 1 year
Me: When did he buy them?
Cashier: Sept 12/07
Me: Well, then, it's cutting it close, but, yes, it's still within the year.
Cashier: OK.
I hang up and go back to my mountain of work, only to get another phone call.
Cashier: He doesn't have them with him. He has pictures of them. He embedded them in concrete. He wants to know how he's supposed to get credit. Does he have to take them out of the concrete?
Right then, I knew this was a "call the manager" moment. I was heading up there anyway, so I figured I would listen in to see what happened.
Turns out, the lights worked. They had started to rust.
Yes, they are outdoor lights, but they are not really meant to be out all winter, and if they are, then the customer has to take on some responsibility for maintaining them.
Hello? This is Canada. We're not exactly known for our mild climate.
They were not real copper. They were some cheap metal with a faux copper finish.
The key should have been that he paid less than $80 for both yardlights. If they had been pure copper, I'm pretty sure the price would have been slightly higher.
The guy didn't use the proper posts that came with them. He just stuck the top part of the post into the concrete.
He not only wanted credit for the lights, without bringing them back in, but if we insisted the he bring them back, he wanted us to reimburse him for having to remove them from the concrete.
The manager was pretty much telling him "tough noogies" if he embedded them in concrete. It's not our problem. First of all, concrete is slightly corrosive, not to mention, it holds water. We have had a very rainy year. There was an excessive amount of snow last year.
So, to recap, he wanted his money back, or a portion of it anyway, and he wanted to keep the lights.
I ended up having the ball bounced back to my court again, so I called the manufacturer and they said no way are they a warranty issue.
Now I will end up getting to tell the customer the wonderful news and having my ass chewed off.
Did I say yet this week just how much I hate my job?
"I have a man here who bought some lights just about a year ago. Can we give him credit?"
Ummm.....
So, I started asking questions.
Me: What does our company computer library say for the warranty policy?
Cashier: 1 year
Me: When did he buy them?
Cashier: Sept 12/07
Me: Well, then, it's cutting it close, but, yes, it's still within the year.
Cashier: OK.
I hang up and go back to my mountain of work, only to get another phone call.
Cashier: He doesn't have them with him. He has pictures of them. He embedded them in concrete. He wants to know how he's supposed to get credit. Does he have to take them out of the concrete?
Right then, I knew this was a "call the manager" moment. I was heading up there anyway, so I figured I would listen in to see what happened.
Turns out, the lights worked. They had started to rust.
Yes, they are outdoor lights, but they are not really meant to be out all winter, and if they are, then the customer has to take on some responsibility for maintaining them.
Hello? This is Canada. We're not exactly known for our mild climate.
They were not real copper. They were some cheap metal with a faux copper finish.
The key should have been that he paid less than $80 for both yardlights. If they had been pure copper, I'm pretty sure the price would have been slightly higher.
The guy didn't use the proper posts that came with them. He just stuck the top part of the post into the concrete.
He not only wanted credit for the lights, without bringing them back in, but if we insisted the he bring them back, he wanted us to reimburse him for having to remove them from the concrete.
The manager was pretty much telling him "tough noogies" if he embedded them in concrete. It's not our problem. First of all, concrete is slightly corrosive, not to mention, it holds water. We have had a very rainy year. There was an excessive amount of snow last year.
So, to recap, he wanted his money back, or a portion of it anyway, and he wanted to keep the lights.
I ended up having the ball bounced back to my court again, so I called the manufacturer and they said no way are they a warranty issue.
Now I will end up getting to tell the customer the wonderful news and having my ass chewed off.
Did I say yet this week just how much I hate my job?
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