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I work for a wireless provider and yes, we take bill payments but since my store is a 3rd party we charge a $5 fee to make a payment. It's stupid I know, but the company I work for is separate from the wireless carrier and the carrier charges US $5 to take the payments so we pass the cost on.
Some people aren't too please with this, I've seen various reactions, such as:
"That's ridiculous!"
"WHAT?!"
"You guys are damned criminals"
"Stupid bitch" (Said to my manager when she told someone about the fee)
but the topper was this guy.
He comes in with a check to pay his bill...
SC: Can I pay a bill here?
Me: You can but we charge $5
SC: Oh that's lovely, I'm so glad we're canceling you bastards. *throws 5 one dollar bills on the counter with his check and walks out*
Problem 1:
He only brought me the remittance slip from his bill, which contains the account number but no other info. Since I am a 3rd party, I can't look an account up by just an account number (silly but true). I need a phone number or a last name along with an account number to search. So I try the last name on the check but it comes back invalid (This guy was paying on someone else's account). Problem 1 is easily rectified with a call to our CS explaining the situation.
Problem 2:
There's no signature on the check.
Since I tracked down the number through CS I called the customer and told them I would need that guy to come back to complete this payment.
So then he comes back later that day:
SC: (as if it was the most obvious thing that we missed) Why didn't guys just sign my name to that check?
CW and I give each other WTF? looks.
CW: Uh because that would be fraud sir and it would also be against the law.
SC: I wouldn't have reported you for anything. My god, you dragged me all the way back out here for something you could've done in 30 seconds? Is it any wonder I am switching providers? *grabs his check and leaves*
I made a mental note after that to never do business with that SC, since he has no qualms about forging names.
Some people aren't too please with this, I've seen various reactions, such as:
"That's ridiculous!"
"WHAT?!"
"You guys are damned criminals"
"Stupid bitch" (Said to my manager when she told someone about the fee)
but the topper was this guy.
He comes in with a check to pay his bill...
SC: Can I pay a bill here?
Me: You can but we charge $5
SC: Oh that's lovely, I'm so glad we're canceling you bastards. *throws 5 one dollar bills on the counter with his check and walks out*
Problem 1:
He only brought me the remittance slip from his bill, which contains the account number but no other info. Since I am a 3rd party, I can't look an account up by just an account number (silly but true). I need a phone number or a last name along with an account number to search. So I try the last name on the check but it comes back invalid (This guy was paying on someone else's account). Problem 1 is easily rectified with a call to our CS explaining the situation.
Problem 2:
There's no signature on the check.
Since I tracked down the number through CS I called the customer and told them I would need that guy to come back to complete this payment.
So then he comes back later that day:
SC: (as if it was the most obvious thing that we missed) Why didn't guys just sign my name to that check?
CW and I give each other WTF? looks.
CW: Uh because that would be fraud sir and it would also be against the law.
SC: I wouldn't have reported you for anything. My god, you dragged me all the way back out here for something you could've done in 30 seconds? Is it any wonder I am switching providers? *grabs his check and leaves*
I made a mental note after that to never do business with that SC, since he has no qualms about forging names.
And people wonder why fraud is getting to be common place these days!
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