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This one kind of caught me by surprise yesterday.
I was working the ImPress center, though I admit I wasn't doing much. There were no projects to work on, so i was just kind of straigtening up the back area.
The way our counter is laid out, it is pretty obvious where customers are allowed to go. Yet some seem to think that they can just walk back and use anything (machines and supplies) they like.
Today I was cleaning out the paper stacks and organizing them. I then see a customer walk past me and start digging in drawers. Kind of stunned, I ask if he needs assistance. He says he's looking for something to bind his papers together.
I asked if he meant a stapler (there are a few on the back counters for customer use), he said no, like a binding, they're usually black and bind the pages like a book.
I then pulled a CombBind spine out and asked if that was what he meant. He said yes. I told him that I could provide that service for him, but it wasn't a free service. I think it is only about $1.50/booklet, and he appeared to only have one.
He says "Well fine then!" and walks out in a huff.
Took me a few minutes to comprehend what just happened. My MoD saw the whole thing and said only an hour ago, the guy had just walked behind the counter and started to try to use the industrial-size color copier on his own-though he never got far on it, you need to be shown how to run it, or you'll end up just wasting paper. MoD told him he wasn't allowed behind the counter or to use the copiers in our area because they are only supposed to be operated by ImPress employees only. The guy insisted that he knew what he was doing and he liked the ones we have back there better than the customer self-serve ones. Maybe that's because these are significantly bigger and actually do put out better quality color prints, but because of that, they're also more $$$ and if the machine goes down, we can't finish any projects requiring color copies. Plus customers aren't allowed behind the counter unless given permission by an associate, like to look at a project layout or something.
Sad thing is though, this isn't the first time it has happened with customers just walking back and helping themselves.
I was working the ImPress center, though I admit I wasn't doing much. There were no projects to work on, so i was just kind of straigtening up the back area.
The way our counter is laid out, it is pretty obvious where customers are allowed to go. Yet some seem to think that they can just walk back and use anything (machines and supplies) they like.
Today I was cleaning out the paper stacks and organizing them. I then see a customer walk past me and start digging in drawers. Kind of stunned, I ask if he needs assistance. He says he's looking for something to bind his papers together.
I asked if he meant a stapler (there are a few on the back counters for customer use), he said no, like a binding, they're usually black and bind the pages like a book.
I then pulled a CombBind spine out and asked if that was what he meant. He said yes. I told him that I could provide that service for him, but it wasn't a free service. I think it is only about $1.50/booklet, and he appeared to only have one.
He says "Well fine then!" and walks out in a huff.
Took me a few minutes to comprehend what just happened. My MoD saw the whole thing and said only an hour ago, the guy had just walked behind the counter and started to try to use the industrial-size color copier on his own-though he never got far on it, you need to be shown how to run it, or you'll end up just wasting paper. MoD told him he wasn't allowed behind the counter or to use the copiers in our area because they are only supposed to be operated by ImPress employees only. The guy insisted that he knew what he was doing and he liked the ones we have back there better than the customer self-serve ones. Maybe that's because these are significantly bigger and actually do put out better quality color prints, but because of that, they're also more $$$ and if the machine goes down, we can't finish any projects requiring color copies. Plus customers aren't allowed behind the counter unless given permission by an associate, like to look at a project layout or something.
Sad thing is though, this isn't the first time it has happened with customers just walking back and helping themselves.
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