Short exchange...
ME: Hello, this is FOJK from ****. I was calling to let you know that the tow truck is on the way, he should be there between now (8:15am was the time) and about 8:45.
SC: *tsk* *gasp* So, they're REALLY NOT on the way!
ME:
Uh, no, he is ON THE WAY and should be there in 20 - 30 minutes.
SC: Oh. Thanks.
ME: Thank you.
Just goes to show that they really only hear what they want to hear.
ME: Hello, this is FOJK from ****. I was calling to let you know that the tow truck is on the way, he should be there between now (8:15am was the time) and about 8:45.
SC: *tsk* *gasp* So, they're REALLY NOT on the way!
ME:

SC: Oh. Thanks.
ME: Thank you.
Just goes to show that they really only hear what they want to hear.
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