I have never been so hurt by a customer in all my working time. At the moment the company is adding on a 5p donation on every bill that goes to a charity for starving children. Now, considering that its pretty difficult to get a meal for under £20 in this place, it should be no problem. Anyways, just so people know what the charge is about I let them know. So I take the bill to one person who refuses the charge. Outright refuses to pay it. 5p! Says that it shouldn't be called a donation because donations are meant to be voluntary. Fair enough, that is true, but how anyone can look at the photos provided of these hungry children while scoffing down ridiculous amounts of food they don't NEED and begrudge them 5p is beyond me. After I took the money off the bill I refused to go back and take her money because honestly, I didn't want to carry it round with me as it was so precious.
Also had a person tonight that restored my faith in it all. She originally asked for it to be taken off, so I wandered away to get a manager. She called me back and said that it was fine, but she had originally seen it as £5, which I agree, is a steep amount. She later went on to say, "5p is nothing at all."
Also had a person tonight that restored my faith in it all. She originally asked for it to be taken off, so I wandered away to get a manager. She called me back and said that it was fine, but she had originally seen it as £5, which I agree, is a steep amount. She later went on to say, "5p is nothing at all."
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