Wherein I hang myself with the phone cord (epic length)

[ArcticChicken]

*big sigh* this is the part of my day where I can go back and say "No, I'm busy, can you please do that?" Oh well...time machines are not here...yet.

Tell ya what, if I ever get the one in my basement up and running, I'll be sure to let you borrow it after I've won far too much money on the lottery.

[Dips]

There is a subset of our customer we call blue-haired old ladies. They are the last remnants of a cardre of wealthy women who made the product of our software by hand before computers were common. Most of them are delightful, knowledgable customers and adapted to using our software to keep volunteering well into their golden years.

Then there is the subset of that subset. For them we abbreviate blue-haired old lady to BHOL (pronounced "bee-hole" ). Every time a BHOL calls us for help she will inevitably latch on to some irrelevant detail like a rabid wolverine and badger you over and over and over about it. Years ago Eugene spent TWO HOURS on the phone with a BHOL explaining the how and why of using Ctrl-O to open a file. And believe you me, she was much more interested in the "why" than the "how." And she never did get her actual problem solved because she had go make her lunch.

BHOLs are rare for us, thank goodness.

I hope you get some great karma coming your way for dealing with that so calmly. It's very stressful being torn between pity and fury at the same time.