this is one I used on a customer. I work at a call center and often get those annoying people calling in who complain about everything under the sun. Well I finally got one who just opened themselves up to getting back an answer they didn't like:
SC: Paul, are you listening. Ok, tell me this. "Is the customer always right?"
Me: Only if they can PROVE it.
Whereas some people might flip out, I don't think it was the response she's used to getting. So being stunned, she instantly stopped her rant and shut up.
SC: Paul, are you listening. Ok, tell me this. "Is the customer always right?"
Me: Only if they can PROVE it.
Whereas some people might flip out, I don't think it was the response she's used to getting. So being stunned, she instantly stopped her rant and shut up.
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