I threatened bodily harm to a child...refund/compensate me

[dekydrose]

I don't know WHAT is up with these people lately. This call was escalated last night to one of our softer supervisors...you know...the kind who say " let me look into this" when there is nothing to look into.....the guest called back today.

Here's the background on him. Guest stays at a Holiday Inn Express. The Express' sister property is a Holiday Inn which is next door. The guest decides he wants to use the Holiday Inn's pool as there were less people in there. Guest is swimming when a SEVEN year old boy, also swimming, accidentally kicks him while swimming to the opposite end of the pool. This manly man FLIPS. OUT. HE tells the CHILD "**** you!", calls him a "pecker head", threatens to break the CHILD'S neck and threatens to snap the boy in two. Boy cries. Staff calls the police. Police suspect him of being drunk, guest turns down the breath-alyzer or the sobriety test since "I had some drinks but was not drunk". Police pack his things from the Express property per the word of the owner (who happens to own the H.I., the Crowne Plaza, Hotel Indigo, two Candlewood Suites, and one Intercontinental in this city) and is banned. My heart goes out to the hotel staff who deal with people like this....

Me: Senior Case Manager, this is Dekydrose, how can I help you?
SC: Ya....I want a refund of my money plus $60.00 in cab fare to get to another hotel from the police station. In addition, the hotel staff stole $100.00 cash from my wallet. Your co-worker said she'd look into this and call me back.
Me: Sir, the hotel has declined a refund and we would support the hotel.
SC: What?!?!?! They kicked me out! I didn't stay there!
Me: The hotels have the right to refuse service for any reason..
"SC: Bullshit!
Me: Sir. You threatened a child with bodily harm. You at that point in time became a threat to the hotel guests and staff. You were ecorted off by the police. My office can not assist with this matter and the hotel has advised you are not to call them either. Should you wish to pursue this matter further you would need to contact the police department.
SC: Bullshit!
Me: Sir if you can't keep this professional, I will disconnect.
SC: This is highway robbery. This is cow feces.
ME: ....
SC: Alright, then I'll tell you what. I'm going to send my friends down there...a large group of them...and they will harass guests and staff at that hotel.
Me: You can certainly take whatever actions you feel necessary however, keep in mind that the hotel is also able to take any actions they deem necessary.
SC: Nope.; Just as long as I'm not there.
Me: Sir, regardless of whether you're there or you send people...
SC: I never said I'd send them. They're just going to "appear"
Me: Sir, you did state you would send people, it has been documented into the notes already..
SC: I never said I'd send them. They're just going to appear..
Me: ...
SC: ...
Me: Sir, I am not going to play games with you. WE can not assist further. And in regards to your claim of the theft of $100.00 from your belongings, you would defineately want to speak to the police as the policemen were in the room the entire time staff was.
SC: Bullshit!
Me: ...
SC: I want the name of the little bastard kid who ran into me. I want the name of the owner of the hotel, I want the name of the police man who escorted me off the property.
Me: That is not information we have. You need to speak to the police.
SC: Bullshit!
Me: Sir, I am disconnecting the call at this time. Do not call us back.
SC: Bullshi-
Me: *click*

Oh and to top it off? He was drunk when he called us, Oh the joys of speaking to him.

[Crazeyal]

Ye gods the wonders of the fermented grape!

[BethB]

As a mother, you threaten my kid I threaten your existence. Kids are clumsy and I forgive all of them that smack into me. It scares me to think that people like that are allowed in public without some kind of sign on their foreheads(if only it were legal).

[TheComputerError]

Ye gods the wonders of the fermented grape!

It was more likely cheap hops and barley.

[El Pollo Guerrera]

The only thing I could think of to respond to that is:

"Sir, this call is being recorded, and I will send this tape to the police when you hang up."

[Gabrielle Proctor]

I don't like kids that much but srsly, that behavior is uncalled for.

[Supermarket Slave Girl]

If I was swimming in that pool and heard what he said to that poor boy I would threaten to break him in two if he laid one measly finger on the child. And on top of that he expects compensation in some form? Dumbarse

I'll show where you can stick your compensation mate, and it will cause you agonizing pain trying to extract it.

(Sidenote: I don't condone violence but some people really deserve it)

[RootedPhoenix]

Yeesh, are some people really that self-centered? What a jerk.

[Evil Queen]

I woudl like the name of the hotel owner too. So I can send him a fruit basket. <3

[Chazzie]

o_o I feel for the poor kid... If I'd been yelled at and threatened like that at 7, I think I'd never move from my mother's side again.

[thehippie777]

Welcome to my personal hell working in hotels. Our Mangement wishes us to rarely if never to call the police. But in this instance, I might have anyway. I am not surprised he threatened to send some of his friends...if he has any....

[PepperElf]

And I bet he'll never contact the police.

Cos we all know they won't be nice to any "man" who has to terrorize a child just to vent his anger. Heck... I hope he doesn't have his own kids if he acts like that.

[depechemodefan]

Heck... I hope he doesn't have his own kids if he acts like that.

I have a feeling that his kid would never do any wrong, he/she is just an angel (ie, Dudley Dursley)

I know some kids can be purposefully obnoxious, but I wouldn't attack a kid or use language like that on a kid. Granted, all these useless parents at the library let their spawn run around, hit things, and don't like the librarians saying anything to their "pweshush". Really doesn't do any good to say anything to these loser kids...let security kick their butts out

[simpleyme]

o_o I feel for the poor kid... If I'd been yelled at and threatened like that at 7, I think I'd never move from my mother's side again.

no kidding!
my poor daughter was about 7 years old playing on the sidewalk in front of our house she came in crying a women on a bicycle had almost ran into her and the woman stopped and cussed daughter out calling her stupid and various other things
I went out and looked and a women drove by with a bike in her car I asked her did you almost run over my child and yell at her? the lady says yes she walked out in front of me (OMG children WALKING on a sideWALK ) , it was obvious that this lady just hated children some people have never been around kids and thank god will likely not have kids I told her to leave and stay away from my child or I would call the cops she left
but as a result my daughter now 13 hates bicyclist anyone wearing those spandex clothes on a bicycle scares her she thinks they are evil and may purposely run her over

[Misanthropical]

Wow, if someone had said those things to my child I would go all mama bear on their ass.

Good for the hotel and staff for calling the police on that bastard!