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"No, you can't take the unpaid items with you dumbass!"

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  • "No, you can't take the unpaid items with you dumbass!"

    Yesterday I was put down in an area we call "Commercial Sales", which is located in the lumber section of the store. I love working down there.... hardly any customers and its nice and quiet. Surely nothing bad can happen down here, right? Wrong!
    1 of our biggest accounts came in yesterday, 2 Mexicans who's english was very poor and limited, came into the store to make a purchase for their boss. I couldn't understand them too well either because of their heavy accent. 99.9% of my transactions are just normal, so I don't have a clue as to how to do this transaction so I call my manager to help me. In the meantime, 1 of the customers keeps looking at me and gets annoyed, even though I apologized for the delay twice.
    So my manager tries to do the sale, but for some reason it won't go through, and we call their boss, the person who's name is on the account, and he says he will come to the store and pay in cash or check. So I have to wait for this guy to come in, and the same guy who was complaining before continues to glance over at me. Now comes the fun part.... The SC is the one I've been talking about.
    SC: Are we good?
    ME: I'm sorry, what do you mean?
    SC: Can take the stuff now?
    ME: I'm sorry, the stuff is not paid for. I can't let you take it out of the store unpaid for.
    ME: (what I wanted to say) No, dumbass! You cannot leave with unpaid merchandise! Show a little patience, wait for your boss, and stop copping an attitude in the meantime!
    Of course, the guy continues to give me looks, and it seems to take forever for their boss to get here. In the meantime, I call my boss and ask her what I should do if they try to leave with the stuff unpaid, and she told me to tell them to stop, but if they didn't then we just have to let them go (we aren't allowed to confront customers or try and stop them, even if we catch them red-handed).
    Finally, their boss comes and pays for the stuff. Surprisingly, he's not angry or upset at all, and he's actually a very nice guy. The transaction is completed, adn they finally leave.
    Anyone else have customers who wanted to leave with unpaid merchandise? (and no, I'm not talking about theives)

  • #2
    Had a customer take me through an entire three cart purchase before telling me he had: 1) a company check, and 2) he had no idea how to fill it out, would I be so kind?
    Uh... no, that screams of fraud possibilities to me. Had to cancel the entire order and reshelf it.
    "I call murder on that!"

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    • #3
      The moron actually doesn't know how to fill out a check?! They need to give him a company credit card. Of course, from what you just told me, he'd probably look at the card scanner and say, "How do I scan my card?"

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      • #4
        We had a gal a couple of weeks ago who had her husband take the groceries out to the car while she paid for them on UScan. It locked up on the pay screen and the lane crashed so we couldn't suspend the transaction and take it to another register. I told her we could rescan the groceries and she could pay for them at the Service Desk...I would take care of it personally. She was really snippy about it, because "we are already a 1/2 hour late for a party" (I hate people who stop in at the last minute to grab something on their way to work/a party/church etc and then get angry if they can't just cruise right in and out in 30 seconds).

        So anyway, she calls her husband on the cell and tells him he will have to bring the items back in for rescanning...she is very pissed and keeps telling me how they are late to the party anyway. At this point I am imagining several bags of groceries, but her husband comes in and he has ONE bag with two boxes of cat food, some chips, wrapping paper and bow and a birthday card. She says, "We don't have time for you to ring all this up so you can just keep it. I'll just take the card." So I scanned the card and told her it would be $4.23. She said, "How much WAS that card?!" I told her the card was $3.95 plus tax and she said, "Well, I am not paying $4 for a card...forget it!" and she went stomping off trailed by her husband.

        We have had several cases of driveoffs at the gas station where someone has pressed the "pay inside" button and then swiped their credit card. I would think one clue would be the attendant coming over the intercom saying, "Pump 4 you are set for a fill. Please pay inside when you are finished." and two, that you did not get a receipt when you were done. One guy even pumped his gas, came in and used the bathroom, bought some gum with his debit card and walked out. The cashier asked him if that was all and he said yes. They got his license number and called the police and they showed up to his house. His wife came back in and was giving the cashier and the store manager hell because of the cops showing up and claiming that he had paid. Really? Where is your receipt for that amount? She was threatening to sue the store...whatever.
        Another one was a little old man and he went over to the store after he pumped his gas. One of the gas station attendants went over and found his store in the parking lot and told him he hadn't paid. He was genuinely embarrassed and came right back and paid.

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