Yesterday I was put down in an area we call "Commercial Sales", which is located in the lumber section of the store. I love working down there.... hardly any customers and its nice and quiet.
Surely nothing bad can happen down here, right? Wrong!
1 of our biggest accounts came in yesterday, 2 Mexicans who's english was very poor and limited, came into the store to make a purchase for their boss. I couldn't understand them too well either because of their heavy accent. 99.9% of my transactions are just normal, so I don't have a clue as to how to do this transaction
so I call my manager to help me. In the meantime, 1 of the customers keeps looking at me and gets annoyed, even though I apologized for the delay twice.
So my manager tries to do the sale, but for some reason it won't go through, and we call their boss, the person who's name is on the account, and he says he will come to the store and pay in cash or check. So I have to wait for this guy to come in, and the same guy who was complaining before continues to glance over at me. Now comes the fun part.... The SC is the one I've been talking about.
SC: Are we good?
ME: I'm sorry, what do you mean?
SC: Can take the stuff now?
ME: I'm sorry, the stuff is not paid for. I can't let you take it out of the store unpaid for.
ME: (what I wanted to say) No, dumbass! You cannot leave with unpaid merchandise! Show a little patience, wait for your boss, and stop copping an attitude in the meantime!
Of course, the guy continues to give me looks, and it seems to take forever for their boss to get here.
In the meantime, I call my boss and ask her what I should do if they try to leave with the stuff unpaid, and she told me to tell them to stop, but if they didn't then we just have to let them go (we aren't allowed to confront customers or try and stop them, even if we catch them red-handed).
Finally, their boss comes and pays for the stuff. Surprisingly, he's not angry or upset at all, and he's actually a very nice guy. The transaction is completed, adn they finally leave.
Anyone else have customers who wanted to leave with unpaid merchandise? (and no, I'm not talking about theives)

1 of our biggest accounts came in yesterday, 2 Mexicans who's english was very poor and limited, came into the store to make a purchase for their boss. I couldn't understand them too well either because of their heavy accent. 99.9% of my transactions are just normal, so I don't have a clue as to how to do this transaction

So my manager tries to do the sale, but for some reason it won't go through, and we call their boss, the person who's name is on the account, and he says he will come to the store and pay in cash or check. So I have to wait for this guy to come in, and the same guy who was complaining before continues to glance over at me. Now comes the fun part.... The SC is the one I've been talking about.
SC: Are we good?
ME: I'm sorry, what do you mean?
SC: Can take the stuff now?

ME: I'm sorry, the stuff is not paid for. I can't let you take it out of the store unpaid for.
ME: (what I wanted to say) No, dumbass! You cannot leave with unpaid merchandise! Show a little patience, wait for your boss, and stop copping an attitude in the meantime!
Of course, the guy continues to give me looks, and it seems to take forever for their boss to get here.

Finally, their boss comes and pays for the stuff. Surprisingly, he's not angry or upset at all, and he's actually a very nice guy. The transaction is completed, adn they finally leave.

Anyone else have customers who wanted to leave with unpaid merchandise? (and no, I'm not talking about theives)
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