Tech support... at a convenience store?

[edible_hat]

SC: "The payphone doesn't work!"
Me: "What's wrong with it?"
SC: "It doesn't work! Fix it!"
Me: "What's the problem?"
SC: "It doesn't work!!"
Me: "Is it not taking money? Is there a dial..."
SC: (interrupting) "IT JUST DOESN'T WORK!!"


It turned out to be the most common problem with that phone - the coin box was full so it was rejecting all coins, since it had no place to keep them. How hard would it have been to say "It keeps rejecting coins" then wait 30 seconds while the manager empties the coin box? For a moment there I thought I was working tech support at an ISP or something.

[One-Fang]

Sounds like a lot of the queries on another board I'm on. On the tech support site they'll post stuff like "Function xyz of the site doesn't work for me today - why not?"

Feel like saying "Cos you're a retarded monkey...?"

[Evil Queen]

Too Little Information dingus!

I sometimes get calls like that at the front desk; "why isn't the tv working?" is the most popular. Um, because the batteries are dead? The TV is unplugged? It's on an Aux Cable IN channel, so just change the flipping channel?!?

[computeraide]

ARGH

This is my day lately, too.

Student approaches. "It won't let me log on."

I reply, "What error message did you get?"

"Huh?"

"What. Error. Message. Did you get?"

"Dunno."

"Did it give you a password error? Something about the tree or server? Say you're logged on too many times? Are you logging in on the correct server?"

Student sighs at me as if I'm the biggest waste of time in their entire life. "I dunno. It won't let me log on."

"Did it tell you your account has expired or been disabled? Are you using the current password (your ID number) or the annoying fucked up mess of randomness we tried last year?"

"It won't let me log on..."

[Peppergirl]

Kinda reminds me of the guy who was pissed at me because he couldn't check in at southwest.com.

I go to swa.com while I have him on the phone, punch in the confirmation number and its working fine.

He's on the phone and doing the same thing, with the confirmation number i'm giving him, and it's saying invalid.

This is, of course, along with big, put-upon, dramatic sighs, as if it's my fault.

Any guesses as to what the problem was???








Yeah. He was on delta.com.

He was traveling on southwest. And acknowledged that he knew he was flying southwest.

But was trying.to.check.in...at....delta.com

[PepperElf]

makes you wish you could say , "Well call me back when you can say more than 'it doesn't work'"

[wolfie]

He was traveling on southwest. And acknowledged that he knew he was flying southwest.

But was trying.to.check.in...at....delta.com

What are the odds that he'd go to an American Airlines gate and try to board the plane there?

[mharbourgirl]

Why did this post suddenly make 'Comfortably Numb' start playing in my head?

Oh, there it is...

Hello... I need some INFORMATION first, just the basic facts...

[blas]

We had a pay phone nearby the pumps at the gas station. It was not owned nor operated by the gas station.

As much as I sympathize that it sucks having your quarters eaten by the phone, there was nothing I could do about it, and no, I wasn't giving anyone 35 cents from the register because it wasn't our phone.

I seriously hope they got rid of that phone. It didn't work more often than it worked.

[Nashida]

I actually got that a lot when I worked for Big Yank. There was a pay phone 3 stores down from mine, and people would come in and hound us for change because it ate it, and me and my sups and whoever else was on that day told them "It's not our problem, it's not even our phone."

[DGoddessChardonnay]

*sets down wine glass on table*

All I can say on that is:

Why can't they get the picture
Why don't they understand
We're not dealing with the planet of the apes, we're talking about the modern man
So all you people with them itsy bitsy teeny weentsie tiny minds . . .

Here's your sign
Here's your sign