Got this one first/second hand. Angry lady, calls in because her services are out.
The players:
Me: Awesome Cable Company TV and HSD guru
CCL: Crazy car lady
AH: Friend from another team
Me: *Scripted greeting...* This is Jack, how may I assist you?
CCL: *screams Name/Address/Phone number and last 4 in about five seconds*
Me: Excuse me? You said that pretty quickly ma'am, could you repeat your name and address?
CCL: *Screams same, but in a loud "You dumb fucking 4 year old" tone of voice and rate.* And I know you're going to tell me my fucking tv is out because of an outage and I'm going to tell your dumb ass that there aren't any techs on my street fixing it!
Me: Ma'am, please stop using profanity. *At this point, my system had her account, but I'm going to screw with her for being a douche.* Could you please repeat your name and address to confirm I have the correct account?
CCL: Are you fucking stupid? I...
Me: *interrupts* Again, ma'am, please stop using profanity or I'll be forced to terminate this call.
CCL: *Screams something unintelligible, would best be described as a color or flavor, and hangs up.*
AH: What the hell was that about?
Me: I don't know, but I'm not calling her back!
Now, for the car part. Her notes previously said that on not one, not two, but three previous calls, she'd threatened to take her car, run over as many Awesome Cable employees as she could find, then drive it into the building. Our director of security will be visiting her with the Sheriff's department in tow.
The players:
Me: Awesome Cable Company TV and HSD guru
CCL: Crazy car lady
AH: Friend from another team
Me: *Scripted greeting...* This is Jack, how may I assist you?
CCL: *screams Name/Address/Phone number and last 4 in about five seconds*
Me: Excuse me? You said that pretty quickly ma'am, could you repeat your name and address?
CCL: *Screams same, but in a loud "You dumb fucking 4 year old" tone of voice and rate.* And I know you're going to tell me my fucking tv is out because of an outage and I'm going to tell your dumb ass that there aren't any techs on my street fixing it!
Me: Ma'am, please stop using profanity. *At this point, my system had her account, but I'm going to screw with her for being a douche.* Could you please repeat your name and address to confirm I have the correct account?
CCL: Are you fucking stupid? I...
Me: *interrupts* Again, ma'am, please stop using profanity or I'll be forced to terminate this call.
CCL: *Screams something unintelligible, would best be described as a color or flavor, and hangs up.*
AH: What the hell was that about?
Me: I don't know, but I'm not calling her back!
Now, for the car part. Her notes previously said that on not one, not two, but three previous calls, she'd threatened to take her car, run over as many Awesome Cable employees as she could find, then drive it into the building. Our director of security will be visiting her with the Sheriff's department in tow.
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