Not exactly an SC story, just some pet peeves from folks calling in to the hotel.
1. Know what dates you're coming. If you need a room for the night of the 1st, don't book the room for the night of the 2nd and then get mad at me because you f'ed up the reservation (specifically if you book online)
2. Know your confirmation number. No matter how badly your name gets typo'ed, your reservation can be found (almost always) with your confirmation. This does not apply if you're at the wrong location, but the confirmation number can at least narrow it down. (First few numbers are usually the hotel site number)
3. Do not call and ask how old you have to be to rent a room. If you have to ask, you're not old enough.
4. Do not try and get me to discount your room during a special event weekend (preferably ever, but definitely special event). I don't care why you're in town, a room night during football/NASCAR/Big Convention weekend is $XXX. Next time, plan ahead.
4b. Do not claim that "that girl" at the front desk promised you a room for $20. Without something in writing from our hotel, (No, your "That girl, Hotel, $20" note doesn't count) you're paying what your reservation says.
5. Do not call a week before said special event weekend expecting to get a room. You knew months ago when the big game was, you should have called then.
6. Don't bitch at me be cause I can't check you in at 10am. Our check in time is 3pm. It was explained to you on the phone and was attached to your confirmation email. An early check in request is just that. A request. Not all requests can be honored.
7. Finally, if someone goes out of their way to help you, first off, say "Thanks". Second, if the chance arrises, let the front desk or a manager know. All we usually hear is people bitching about every single little thing that they don't like (usually about the weather, which believe it or not, I don't control <Pudge does>). It's nice to hear the good stuff.
Well, thanks for listening to my rant. If you have anything to add, please do.
1. Know what dates you're coming. If you need a room for the night of the 1st, don't book the room for the night of the 2nd and then get mad at me because you f'ed up the reservation (specifically if you book online)
2. Know your confirmation number. No matter how badly your name gets typo'ed, your reservation can be found (almost always) with your confirmation. This does not apply if you're at the wrong location, but the confirmation number can at least narrow it down. (First few numbers are usually the hotel site number)
3. Do not call and ask how old you have to be to rent a room. If you have to ask, you're not old enough.
4. Do not try and get me to discount your room during a special event weekend (preferably ever, but definitely special event). I don't care why you're in town, a room night during football/NASCAR/Big Convention weekend is $XXX. Next time, plan ahead.
4b. Do not claim that "that girl" at the front desk promised you a room for $20. Without something in writing from our hotel, (No, your "That girl, Hotel, $20" note doesn't count) you're paying what your reservation says.
5. Do not call a week before said special event weekend expecting to get a room. You knew months ago when the big game was, you should have called then.
6. Don't bitch at me be cause I can't check you in at 10am. Our check in time is 3pm. It was explained to you on the phone and was attached to your confirmation email. An early check in request is just that. A request. Not all requests can be honored.
7. Finally, if someone goes out of their way to help you, first off, say "Thanks". Second, if the chance arrises, let the front desk or a manager know. All we usually hear is people bitching about every single little thing that they don't like (usually about the weather, which believe it or not, I don't control <Pudge does>). It's nice to hear the good stuff.
Well, thanks for listening to my rant. If you have anything to add, please do.
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