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Un-beliveable! I had a customer who called today stating that there was a charge on his account that he wasn't aware of until now. This charge has been on his account for a YEAR and TEN months and he suddenly notices it NOW. This guy had a WHOLE year to look at his bills and call in about it and I even asked if he had been calling in about, he said NO, he then gives some PISS-POOR excuse about how he didn't go to school and therefore did not understand the bill. 
The sucky part is the fact that when he told him that i could remove it and back bill it 6 months which we NORMALLY would not do, he goes off bitching about how unfair it is and how he has to "eat" that 7 months he had that charge just because he wasn't smart enough to CALL us and make US AWARE of the issue.
He then asked for a supervisor and even SHE didn't remove the charge.
Another joy of SCs, they blame the company for THEIR irresponsiblity.
The sucky part is the fact that when he told him that i could remove it and back bill it 6 months which we NORMALLY would not do, he goes off bitching about how unfair it is and how he has to "eat" that 7 months he had that charge just because he wasn't smart enough to CALL us and make US AWARE of the issue.
He then asked for a supervisor and even SHE didn't remove the charge.
Another joy of SCs, they blame the company for THEIR irresponsiblity.
I don't understand my property tax bill. The assessed value is the same, the rate is, in fact, lower; but the tax to pay is higher. This does not add up.
You can't change a tax bill but you sure can dispute a charge on a cable bill cause then we can take it off.
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